Flight Operations Dispatcher

Planet 9 Private Air is a growing Aircraft Management and Charter Operator with bases in Van Nuys, CA, New York, NY, London, UK and Lisbon, Portugal. With decades of experience, we are able to deliver the highest levels of flexibility, convenience, and reliability. Our customers enjoy all of the benefits of owning an aircraft while leaving the considerable responsibilities to us.

From handling crew needs to taking care of financials, we offer round-the-clock operational support. Our client's aircraft receives the same high standards of treatment that we give our owned fleet.

Flight Operations Dispatcher

Job Summary/Objective

The Flight Operations Dispatcher is responsible for flight dispatch coordination and trip planning, ensuring safe, efficient, and compliant flight operations under FAA Part 135, Part 91, and ICAO regulations, as well as compliance with regulatory and company policies.

Reports to

Assistant Director of Operations

Location

Remote – West Coast United States

Key Duties & Responsibilities

Flight Dispatch Coordination

• Under supervision of the Flight Operations Management, coordinate the daily flight dispatching, ensuring that all flights are properly planned and filed in compliance with applicable Planet Nine, FAA Part 91, Part 135 and international regulations, including all domestic and international flight plans, weather assessments, route optimization, fuel planning, aircraft performance, alternate airport evaluations, airspace restrictions, and geopolitical factors.
• Ensure compliance with foreign country requirements. Ensures up-to-date knowledge of relevant regulations, including overflight and landing permits, visa requirements, and customs procedures.
• Complete other tasks, as assigned by the Flight Operations Management.

Flight Crew Coordination

• Maintain visibility on all Aircraft communication channels to provide crewmembers with timely and accurate flight information, including alternate routing, weather updates, and operational changes.
• Support pilots and crews with troubleshooting flight plans or weather-related issues during the flight.

Operational Logistics Coordination

• Ensure coordination of operational logistics, including ground handling, airport services, and fuel procurement.
• Troubleshoot and resolve any operational challenges that arise during flight operations planning and execution.

Risk Management & Safety

• Collaborate with safety, operations, and regulatory teams to ensure flight plans are developed with a safety-first mindset, incorporating risk analysis, weather reports, and safety advisories.
• Participate in the company's Safety Management System (SMS) to identify and mitigate operational risks related to worldwide flight dispatch operations.

Customer Service and Communication

• Provide outstanding customer service to internal stakeholders (flight crews, operations, etc.) and external clients by maintaining clear and professional communication about flight status, operational delays, or changes in routing.
• Assist the Sales and Client Services Teams with proposed trip feasibility checks, ensuring that accurate operational details regarding potential flights is relayed to the customer.
• Supports the Flight Operations Management with emergency response and irregular operations.

Professional Standards & Flexibility

• Adhere to Planet Nine's operational policies, safety procedures, and regulatory standards by completing required training and maintaining compliance across all assigned duties.
• Adapt to evolving priorities by performing additional tasks or projects as needed to support team and organizational goals

Skills and Qualifications

• Excellent communication and interpersonal skills to liaise effectively with other team members, flight crews, and internal colleagues.
• Highly organized with strong attention to detail and the ability to handle multiple tasks in a fast-paced environment.
• Ability to work independently and make operational decisions under pressure.
• Availability to work flexible hours, including weekends and holidays, to accommodate international time zones and flight schedules.
• Ability to travel, as determined by management.

Education and Experience Requirements

• Bachelor's degree in Aviation Management, Business Administration, or a related field preferred.
• Relevant certifications (FAA Dispatcher Certificate or equivalent international certification) preferred.
• At least 3 years of related experience in a flight operations environment, with a focus on international operations preferred.
• Knowledge of FAA regulations, ICAO standards, and other international aviation rules.
• Previous experience with flight planning software, aviation weather systems, and international flight tracking platforms.

Physical Requirements (if applicable)

• None

Travel Requirements (if applicable)

• None