MBA Intern- Customer Success

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

As an MBA Intern- Customer Success on our Customer Success team, you'll play an essential role in improving and supporting the performance of Symbotic's automated systems. You'll gain hands-on experience with our technology by analyzing system performance, troubleshooting issues, and working alongside experienced team members across different departments to help drive solutions.

You'll be part of our Operations team, responsible for preparing and optimizing new Symbotic systems for our customers. The team drives cross-functional programmatic workstreams led by technical resources while establishing key organizational metrics and thresholds to deliver results. As an intern, you will get experience with Symbotic's cutting-edge technology while developing your analytical and problem-solving skills.

What you'll do

• Lead analysis of large and complex data sets to identify trends and opportunities that improve system performance at specific sites and across our network.

• Partner with senior leaders across engineering, operations, and technology to design and implement strategic initiatives in areas such as automated inbound, automated outbound, and lift systems.

• Develop and refine KPI frameworks and performance metrics, leveraging insights to influence decision-making and drive measurable business outcomes.

• Drive cross-functional projects focused on process optimization, system enhancements, and scalable solutions to operational challenges.

• Present recommendations and findings to leadership, providing data-driven insights to guide strategic planning and execution.

What you'll need

• Currently pursuing an MBA from a recognized institution.

• Proven ability to analyze large data sets, synthesize insights, and translate them into actionable strategies.

• Proficiency in business analytics and data visualization tools; familiarity with Python and SQL is a plus.

• Strong executive communication skills with the ability to influence and build relationships across all levels of the organization.

Our environment

• Likelihood of 4-5 trips over the duration of the internship. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

• The employee is frequently required to walk and reach with hands and arms.

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. To stand; climb or balance and stoop, kneel, crouch, or crawl.

• The employee must regularly lift and/or move up to 50 pounds.

• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols, and fall protection safety protocols.

• Approximately 25% of the time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).

• There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.

• You will regularly be near railings that are high off the ground.

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit

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We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.