Front Desk Representative

The Front Desk representative is responsible for overseeing the functionality of the work group by motivating them to complete their job duties effectively and efficiently. Their overall duties are to implement the company's (QSM Health Systems), vision and protocols communicated by their superiors or the Executive Team. This individual will have many roles such as, supervisor, communicator, trainer, and or organizer. These roles will vary or overlap in individuals, and even more, are essential in their success.

Skills

Skills are essential. They include but are not limited to, decision-making, coaching, team member development, conflict resolution, problem solving and mentorship to name a few. Learning these important team leader skills is an ongoing process that requires regular practice and use. Here are a few important skills a team leader would benefit from at QSM.

Organizing Team

Organization is necessary when there are multiple team members on a single goal. It is the responsibility of the team leader to organize the team members in such a way to efficiently meet goals and communicate methods of achieving set goals.

Team Goals and Progress

To measure a team's success, it is important to identify what success means in the respective department. A team leader is responsible for communicating the goals to the team members. This is to give team members a clear understanding of what is expected from them.

Coaching/Motivating Team

An effective team member will help achieve goals or motivate the member when goals are not met. Weekly productivity report will be made available to determine a team's production. Offering feedback and expecting a high-level work ethic helps communicate the team member's progress and QSM's standards. A team leader should be able to communicate all matters positively.

Team Development

It is also a team leader's responsibility to identify the team's strengths and weaknesses. You are expected to determine which team member excels at which task. The Team Leader should have the ability to properly delegate tasks to accentuate a team members strength while alleviating the department's weakness.

Conflict Resolution (Problem Solving)

A team leader is responsible for preventing conflict where possible and resolving it when it does arise. By being knowledgeable in QSM's protocols and procedures, you can help prevent or properly address many conflicts. If you notice conflict, it best to resolve it before it escalates. Seeing others as people (out-of-the-box) is the approach we have adopted and will implement at QSM.

Responsibilities

• Ensure compliance to company's procedures and regulatory guidelines to provide outstanding customer care and quality service.
• Adhere to chain of command and demonstrates a clear understanding of company's goals
• Provides leadership, support, and guidance to office management
• Create an inspiring (positive) team environment with an open communication culture
• Participate in the support or the development of goals and objectives that align with the company
• Delegate tasks and set deadlines (follow up)
• Oversee day-to-day operation
• Monitor team performance and report on metrics
• Motivate team members y providing informal feedback on an ongoing basis
• Ensure all employees receive the appropriate training and education, including ongoing compliance training.
• Listen to team members' feedback and resolve any issues or conflicts
• Be opened minded with problem solving and promote solutions
• Recognize high performance and reward accomplishments
  Encourage creativity and risk-taking efforts without condemnation

Team Leader Requirements

• Ability to demonstrate experience as a team leader
• Knowledge of team member's performance requirements
• Ability to train or teach skills related to department
• Excellent communication and leadership skills
• Organizational and time-management skills
• Must have decision-making skills that supports the team
• Must demonstrate a high-level integrity and confidentiality
• Must a team first attitude that promotes the company
• The ability to build up QSM's culture
• Must be willing to lead by example and remain above reproach

About Us

Our company has been around for over 30 years. We are growing fast and looking for the right individuals to grow with us. We are in wound care. We have a team of providers across multiple states and a small team of office workers split between office and remote.