Shift Supervisor

Title: Shift Supervisor

Location: TBD

Pay Range: $24.72 per hour (effectively $45,000 per year)

FLSA Classification: Full-time (35 hours), Non-exempt

Role Summary: The successful candidate will be under the supervision of the Security Director and Site Director. The primary responsibility will be to oversee and instruct the security staff of their assigned facility. The shift supervisor will be required to provide direction and assistance to both Residence Workers and Security Guards, ensuring a safe environment for both employees and clients.

Primary Job Responsibilities/Duties:

The Shift Supervisor is responsible for, but not limited to:

• Monitor the clients, units, and grounds at all times to ensure the security and safety of each resident
• Examine all items entering the facility to ensure client and staff safety
• Provide crisis prevention and intervention as needed
• Record incidents and residents' grievances appropriate in log book and on incident report
• Maintain ongoing communication with all department supervisors concerning social services issues
• Manage entry logs to ensure all persons entering the facility are recorded and accounted for
• Inspect all cleaning and service chores assigned to program aides to ensure completion
• Participate in the development of site goals and objectives by making recommendations that can aide in site efficiency
• Assist clients with questions and resolving any issue as they may arise
• Monitor video surveillance of all areas of the facility
• Adhere to safety, health, and fire hazard guidelines; policies and procedures
• Report any immediate safety hazards to appropriate supervisory personnel or maintenance personnel
• Work diplomatically to solve issues that may arise
• Provide coverage when necessary
• May be required to work evenings, weekends and holidays as needed
• Perform all other required duties to ensure the facility is running efficiently

Physical Requirements:

• Ability to stand or walk constantly (for up to an entire shift) on various surface
• Ability to climb stairs occasionally during shift
• Ability to sit for extended periods and perform repetitive tasks.
• Must be able to lift and carry up to 40 pounds.

Work Environment / Schedule Requirements:

• Office setting with regular exposure to computer screens and moderate noise levels.
• May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential.
• Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor.

Qualifications:

• NYS Security License, F-80 Certificate of Fitness, CPR/Basic First Aid certification.
• Minimum High School Diploma / GED
• Ability to establish and maintain professional boundaries in working with clients
• General knowledge of working in a residential facility preferred
• Knowledge of HIPPA guidelines and standards
• Strong written and verbal communication skills
• Excellent problem-solving and analytical skills
• Commitment to excellence and high standards
• Good judgment with the ability to make timely and sound decisions
• Ability to assess emergency situations and respond effectively
• Must be able to read, speak, write, and understand English for administrative purposes.
• Must pass drug screening to be appointed.
• This position may be subject to a series of investigations before and after appointment.

Equal Employment Opportunity:

NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited.

Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject "Reasonable Accommodation Request."

NAICA Offers a competitive benefits package that includes:

• Comprehensive Health, Dental and Vision Benefits for full-time employees
• 403(b) Retirement Savings Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation
• Paid Time-off
• Vol Life Insurance and AD&D
• Term Life and AD&D insurance
• Long Term Disability
• Employee Assistance Program support (EAP)
• Commuter Benefits Program
• Aflac: Short-Term Disability, CA, Accident and Hospital
• Employee Discount Program

False Statements:

Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment.

At-Will Employment Disclaimer:

While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.