Director of Community Engagement

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Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and "self-direct" their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at

Job Summary

The Director of Community Engagement serves as a strategic leader responsible for developing and executing engagement strategies that strengthen relationships across communities, clients, and stakeholders. This role ensures alignment between local market activities and organizational goals, guiding a team of community liaisons to deliver meaningful, measurable impact. The Director is both a visionary and an operational leader shaping outreach strategy, ensuring consistency across markets, and providing data-driven insights to enhance organizational performance, brand presence, and community trust.

Key Responsibilities

Strategic Leadership & Program Development

• Design and execute community engagement strategies that advance organizational objectives and client partnership goals.

• Partner with senior leadership to identify opportunities, assess community needs, and translate insights into actionable plans.

• Develop performance indicators (KPIs) and reporting mechanisms to measure the effectiveness of outreach initiatives and stakeholder engagement.

• Lead quarterly audits of program participation and compliance to maintain client and regulatory expectations.

Team Leadership & Development

• Lead, coach, and develop a team of community liaisons operating across multiple state markets.
• Establish clear goals, workflows, and accountability structures to ensure alignment with organizational strategy.
• Promote collaboration, knowledge sharing, and professional growth within the team.

Stakeholder Engagement & Partnership Management

• Serve as a key liaison between the organization, community leaders, advocacy groups, and program participants.

• Oversee the design and facilitation of the Consumer Advisory Committee, ensuring feedback directly informs service delivery and business strategy.

• Cultivate relationships with key partners to enhance awareness of programs, initiatives, and community value propositions.
• Promote, attend, and facilitate community engagement events.

Operational Excellence & Continuous Improvement

• Implement scalable processes and feedback loops that ensure consistent execution and responsiveness across all markets.
• Track and assess program outcomes, recommending strategy adjustments to optimize engagement and satisfaction.

• Collaborate with internal departments to align messaging, educational materials, and community

• presence with organizational priorities.

• Direct and oversee the development of outreach materials that reflect organizational mission, tone, and brand standards.

Required Skills:

• Strategic thinker with analytical and problem-solving capabilities.
• Exceptional leadership and communication skills, able to inspire and align diverse teams.
• Strong project management, organization, and change management expertise.
• Proficiency in Microsoft Office Suite and project management tools.
• Commitment to equity, inclusion, and community-centered engagement.

Qualifications:

• Education: Bachelor's degree, in a related field preferred (e.g., Public Relations, Communications, Social Work, Business, or Public Administration). Substantial professional experience may be considered in lieu of a formal degree.

• Experience: Minimum of 7–10 years of progressive experience in community engagement, partnership development, or program management, including at least 3 years in a leadership capacity; Proven track record leading geographically dispersed teams and managing strategic initiatives; Experience working within Medicaid, healthcare, or human services preferred; Demonstrated ability to build cross-functional partnerships and influence senior stakeholders.

Working Conditions:

• Office and Remote work. Up to 25% of travel expected.
• Must reside in the NY state.

Supervisory Responsibility (if applicable):

• Supervise a team of 2-4 community liaisons.

Compensation Range: $125,000 - $145,000 / annually

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us