Customer Service

5 days ago

New Castle, Delaware, United States The RV Shop Full time

Customer Service - Intake Specialist

HOURLY + MONTHLY COMMISIONS

We're looking for an ambitious, self-motivated individual to help us win every call while adding value to our customers. Join The RV Shop on our quest to change the RV industry by providing a world-class customer experience, high quality work, and convenience. The RV Shop is located within an 80,000sqft facility to house all types and sizes of RVs while offering a growing mobile service to dominate the Northeast. Be sure to check us out on our social media pages and on our website

Key Functions

· Participate in the improvement and development of the company's inside sales process by streamlining processes, developing sales packages, and enhancing the customer experience.

· Answer and make inbound/outbound calls; redirect calls as necessary.

· Set and schedule customer appointments; make upsell recommendations for their RV's maintenance needs or possible upgrades.

· Increase sales through repair and maintenance recommendations; Upsell package upgrades and maintenance needs to customers.

· Keep customer profile information up to date with contact information and vehicle information.

· Maintain inbound and outbound call tracking sheet.

· Greet customers at the front desk and connect them with their Repair Manager; process payments for customers picking up and provide copy of their invoice.

· Create positive relationships with all customers by engaging in a friendly and supportive tone.

· Other Duties assigned by management.

Ideal Characteristics

· Self-Motivated and Results Oriented; Someone in this role needs to be excited to win the sale and see that every penny counts.

· Sales Mindset; Sees every call and interaction as a sales opportunity, to benefit both the company and the customer's wellbeing.

· Outgoing Personality; This role involves engaging and connecting with people in an area that you may be unable to relate to; use that as your advantage to hear and understand your customer's needs.

· Strong Communication Skills; When securing any sale or appointment, it's essential that all vital details are included and translated so that Operations can be successful.

Qualifications

  • High school diploma or GED
  • Minimum of 3 years' relevant experience
  • Valid driver's license
  • Ability to work in a high performance, fast-paced team environment

We Offer

  • Competitive Pay
  • 401K
  • Vacation/Sick Time
  • Medical Coverage
  • Paid Holidays
  • Generous PTO Plan
  • Growth Opportunities

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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