Teller I

5 days ago

Lenoir City, Tennessee, United States ORNL FEDERAL CREDIT UNION Full time

This position is based at our Lenoir City Branch (895 Highway 321 N in Lenoir City , TN The deadline to apply for this opportunity is November 24, 2025.

Role: The Teller I - Bilingual assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I - Bilingual refers members to appropriate Credit Union personnel for services outside the scope of their given responsibility.

Essential Functions and Responsibilities:

  • Processes member financial transactions, including, but not limited to, cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposit. Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking and assists with log-in and self-service questions, assists with member access to safe deposit boxes, completes and submits documentation for IRA deposits and withdrawals, and prints traction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union.
  • Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit. Posts vault tickets and balances vault under dual control.
  • Resolves member questions and concerns, both in person and over the phone. Responds to requests from other branches and departments to assist with additional language needs.
  • Promotes and participates in any branch promotion and/or Credit Union campaigns.
  • Performs other job-related duties as assigned.

Experience: Six months or more cash handling experience and/or six months or more customer service experience required. Six months or more Teller experience is preferred.

Education: A high school diploma or equivalent is required. Bilingual preferred - read, write, and speak position specific language fluently, and translate for members as needed.

Other skills required:

  • Excellent written and verbal communication skills required with the ability to effectively interact and make recommendations to all levels of the organization.
  • Excellent time management and organizational skills required and must be accustomed to working with deadlines.
  • Must possess attention to detail and mathematical ability to perform very basic math skills.
  • Strong customer service orientation required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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