Senior Business Process Engineer

3 days ago

Whitehouse Station, New Jersey, United States Chubb External Full time

We are seeking a highly motivated and experienced Senior Business Process Engineer to join our insurance team. This role involves supporting the development and execution of process improvement initiatives across the organization, leveraging methodologies such as Lean Six Sigma, Project Management, Agile, and Change Management. The ideal candidate will possess a solid combination of insurance industry knowledge, process analysis and mapping skills, data-driven decision-making, and project management expertise to identify, define, and implement transformative projects that align with organizational objectives.

As a key member of our team, you will work with cross-functional stakeholders to deliver impactful solutions, improve processes, and enhance the customer experience. This role requires advanced analytical, communication, and technical skills, including proficiency in process mapping and continuous improvement, as well as a strong understanding of emerging technologies such as artificial intelligence (AI).

Primary Responsibilities

  • Collaborate with team members and stakeholders to identify, design, and implement process improvement initiatives that drive efficiency, reduce complexity, and create organizational value.
  • Conduct discovery meetings to document current-state processes, develop process maps, identify pain points, and recommend improvements across insurance functions (e.g., underwriting, operations, risk consulting, product).
  • Utilize data analysis, feedback channels, and process metrics to uncover opportunities for simplification, automation, and optimization.
  • Develop and deliver clear, compelling presentations to stakeholders and business leaders to secure buy-in and facilitate adoption of proposed solutions.
  • Support the implementation and change management of process enhancements, ensuring alignment with organizational goals and stakeholder expectations.
  • Create and maintain comprehensive business process documentation, including process maps, job aids, and standard operating procedures.
  • Assist in the development and maintenance of project and program management tools (e.g., project plans, current/future state analysis, RACIs, stakeholder analysis) to monitor progress, manage resources, and communicate status updates.
  • Partner with IT development teams and other stakeholders to define requirements, design solutions, and oversee testing, deployment, and monitoring of new processes or systems.
  • Stay informed about emerging technologies, including AI, and proactively identify opportunities to integrate these into process improvement initiatives within the insurance industry.
  • Contribute to the establishment and maintenance of consistent standards and best practices within the team and across the organization.

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