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Manufacturing Customer Service Representative

3 weeks ago

Ashburn, Virginia, United States ESI Total Fuel Management Full time

ABOUT OUR COMPANY

ESI Total Fuel Management is a highly regarded engineering, manufacturing, and services company that provides resiliency for the global data center sector. Our mission is to support and serve mission critical businesses with expertise and leadership by providing innovative solutions, ensuring generator uptime, and guaranteeing environmental compliance against fuel-related risks. As a leader in the field, we are committed to exemplary character, competency, and dedication, and we thrive on our ability to deliver exceptional results. With principles centered on Biblical values, we emphasize a servant attitude toward our team internally and our customers externally.

ABOUT THE INDUSTRY

The data center industry is thriving with a compound annual growth rate of 10.9% through 2030 and is being driven by the continued growth of data demand for social, mobile, analytics, and cloud services worldwide, including AI, gaming, driverless cars, and augmented reality. As pioneers in fuel management and resiliency for emergency generators in data centers and critical facilities, ESI is experiencing rapidly scaling growth.

POSITION SUMMARY

We are seeking a full-time, experienced Manufacturing Customer Service Representative to join our high-performance team and be a part of our journey to shape the future of the US data center community by delivering resilient and sustainable solutions that make a difference.

This individual will play a key role in coordinating internal processes, maintaining CRM data, and ensuring timely and accurate communication across departments. The ideal candidate will have a strong background in sales support, preferably within the manufacturing, HVAC, or MEP sectors.

KEY RESPONSIBILITIES

  • SALES PROCESS COORDINATION
    – Traffic sales opportunities for products and services (excluding fuel) through the ESI process by engaging and coordinating with various departments.
  • CRM & BACKLOG MANAGEMENT
    – Maintain and update the sales backlog within Acumatica's CRM module/dashboard, ensuring accuracy and timeliness of data entry.
  • REPORTING & ANALYSES
    – Generate and present KPI reports on sales trends, opportunity sources, and pipeline health to support strategic decision-making.

KEY TEAM JOB TASKS

  • Serve as the point of contact for internal departments regarding active sales opportunities.
  • Escalate issues or delays to the Chief Operating Officer and Business Development Director as needed.
  • Assist with customer inquiries related to quotes, proposals, and delivery timelines.
  • Ensure professional and timely communication with external stakeholders.
  • Collect and analyze data on sales trends and lead sources.
  • Monitor pipeline stages and flag delays or missing information.

KEY COMPETENCIES

  • Team player who communicates well across departments.
  • Well organized with systematic approach to tracking historical information.
  • Emotionally intelligent with focus on relationship building with stakeholders.
  • Problem solving mindset with the ability to quickly adapt plans to meet emerging challenges.
  • Detailed oriented.

EDUCATION AND EXPERIENCE REQUIRED

  • 5+ years of experience supporting or managing sales processes, ideally in manufacturing, HVAC, or MEP sectors.
  • Strong organizational and communication skills.
  • Experience with CRM platforms (Acumatica preferred).
  • Detail-oriented with a proactive problem-solving mindset.

ATTRIBUTES DESIRED

  • Positive and personable high-performance team member.
  • Servant leader who demonstrates integrity, reliability, and stability.
  • Focused and driven, seeking to grow and increase knowledge.
  • Exemplary character and integrity.
  • Ability to work effectively in a fast-paced, cross-functional environment.

WE OFFER

  • Profit sharing, eligible after one year of employment. Flexibility to direct to company 401(k) or for personal discretion e.g., student loan repayment, housing costs, family expenses etc.
  • 401(k) Retirement Plan: The retirement program allows you to set aside money for your retirement upon hire. You will also receive an employer contribution of 3%, regardless of your participation in the 401(k) plan, of your eligible compensation, defined as salary, overtime, bonus, commission and shift differential, upon hire and will become 100% vested in your employer contribution after meeting eligibility requirements of 1,000 hours per year with a 2-year cliff vesting schedule.
  • Health Insurance: Eligible for group medical, dental, and vision insurance effective on the first day of employment.
  • Employer Sponsored Life AD&D, Long-term, and Short-term Disability: The plan is available to eligible employees effective on the first day of employment.
  • Flexible Spending Account for medical and dependent care expenses: The plan is available to eligible employees after 90 days of employment and allows employees to set aside a specific pretax dollar amount for dependent care expenses and specified medical care.
  • Employee Wellness Program: Our wellness program provides employees with a comprehensive health assessment and customizable plan as well as tools and resources for ongoing education and optimization. The plan is available to eligible employees effectively on the first day of employment.
  • Employee Assistance Program (EAP): The EAP program is a work/life benefit available to employees and their dependents at hire. The program provides confidential and free access to legal, financial, wellness and work/life resources. The program is available at hire.
  • Vacation: Eligible for 2 weeks' paid vacation annually. Eligible to use vacation days after 90 days of employment.
  • Holiday: Eligible for paid holidays per ESI Holiday schedule plus your birthday off, if date occurs during a weekday
  • Sick Policy: Eligible for paid sick days. This policy is subject to change if abuse occurs. Eligible after 90 days of employment.
  • Employee Discount Program: Our discount program provides employees with discounted products and services ranging from sporting events, amusement parks, hotels and shopping. The program is available at hire.

At ESI Total Fuel Management, we're not just looking for a Customer Service Representative. We're seeking a dedicated team player who can help us drive industry growth and innovation. If you're ready to take on these responsibilities and help us fuel mission-critical facilities with reliability and expertise, we want to hear from you.

ESI is an Equal Employment Opportunity Employer.