Store Manager

POSITION TITLE: Store Manager

DEPARTMENT: Retail

REPORTS TO: Retail Operations Manager

POSITION SUMMARY

The Store Manager will manage the Leads and Associates in daily store operations. Your purpose is to provide leadership in all processes and operations and be the example of superior customer service. You will be in charge of the location and the team working there. You must represent BYLT Basics' mindset and be a true ambassador of the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Guide and manage the daily operational tasks of the store
• Inventory Management
• Track inventory levels, shrink and communicate needs
• Write and manage employee schedules
• Communicate employee schedules in a timely manner
• Design a daily & monthly schedule efficient workflow schedule
• Collaborate with other store managers and Head of Retail on establishing defined Standard Operating Procedures (SOP) for all of Retail Department
• Disciplinary Actions for employees
• Assist customers with their shopping needs and transactions
• Handle all customer escalations
• Tend to merchandising tasks via plan-o-gram
• Communicate with HQ Leadership
• Perform proper receiving and stocking procedures
• Oversee and reconcile cash register drawers
• Prepare deposits and order change from the bank
• Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule
• Maintain a safe, clean, and pleasing environment for customers and associates

PREFERRED EXPERIENCE/SKILLS:

• Previous retail and supervisor experience
• Excellent communicator with the ability to utilize technology effectively an engage with customers and your team to meet goals
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on-the-job training
• Set sales goals
• Ability to motivate a team
• BYLT product knowledge
• Fast-paced energy level
• Dependability

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

BYLT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.