Senior Event Coordinator

1 week ago

Palo Alto, California, United States Fooda Full time $45,600 - $60,000 per year

Who We Are:

We believe a workplace food program is something employees should love and look forward to every day. Powered by technology and a network of over 2,000 restaurants, Fooda feeds hungry people at work through our ongoing food programs located within companies and office buildings. Every day, each Fooda location is served by a different restaurant that comes onsite and serves fresh lunch from their chef's unique menu. Fooda operates in over 20 major US cities and continues its expansion across the United States. Eight out of ten employees believe Fooda is one of their company's top perks.

Fooda is currently recruiting for a full time Senior Event Coordinator in our Palo Alto market. This is an excellent opportunity for candidates with a hospitality or events background who are eager to learn about food service, work with great customers, and support a broad network of excellent local restaurants.

What You'll Be Doing

  • Support Fooda events in a variety of capacities, including: 1.) being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience, 2.) serve as back-up cashier at Fooda Cafés for team members who have time off, and 3.) getting restaurants onsite and access to the building
  • Gain competency with Fooda's technology and standard operations procedures
  • Problem-solve for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
  • Troubleshoot technical issues with point-of-sale (POS) system, onsite technology, and TV menu boards
  • Conduct onsite Fooda promotions and mobile app coaching
  • Provide real-time onsite customer service to resolve issues promptly directly with the consumer
  • Facilitate audits of restaurant event set-up to ensure consistency and high quality
  • Escalate issues to Operations Manager when necessary to keep them informed or help problem solve
  • Critical hours are over lunch Monday - Friday (8:30 am – 4 pm)

Who You Are:

  • You love building relationships with customers and enjoy customer service
  • You are friendly, high energy and love interacting with other people
  • You are savvy with technology and will be comfortable in a fast-paced start-up
  • You are resourceful, exhibit grace under pressure, and know you're capable of finding solutions
  • You are a strong communicator and self-starter
  • You are organized and detail oriented. Type-A personality is a plus
  • You're someone who knows the local territory and gets around efficiently in your own car
  • You're looking for a steady full-time job (about 35-40 hours per week) during regular business hours and value flexibility
  • Prior catering or serving experience strongly preferred

What We'll Hook You Up With:

  • Competitive wages - $23-$25/hr
  • Insurance benefits plans - healthcare, dental and vision
  • Paid time off
  • 401k Retirement Savings Plan with company match
  • Pre-tax commuter expense benefit
  • Long-term opportunities for advancement within Fooda
  • Networking opportunities for work or career with local restaurants
  • A fulfilling, challenging work experience and free food

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

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