Technical Services Associate

3 days ago

Irvine, California, United States Hytera US Inc. Full time

Benefits:

  • Opportunity for advancement

Join a Leading Communications Technology Company
Leading the way in two-way radio and Push-to-Talk over Cellular (PoC) technologies, Hytera US Inc. caters to vital communications areas such as commercial companies, public safety, education, and hospitality. Being a leading innovator in the field with state-of-the-art DMR technology and excellent audio quality, we are looking for a remarkable technical services associate to help us expand in this highly promising area.

Overview:
As a service desk associate, you will be providing technical support, repair assistance and exceptional service to internal as well as external customers for our PoC devices. You will also collaborate with the Service Team to ensure smooth operations and exceed customer expectations. An AA degree or some college coursework; 1-3 years of on-the-job tech experience and customer service experience preferred.

Responsibilities:

  • Upgrade Units, Download Apps & Files using MDM: Utilize Mobile Device Management (MDM) tools to upgrade units and install applications and files.
  • Install SIM Cards and Configure APN: Proficiently install SIM cards in units and configure the correct Access Point Name (APN) settings.
  • Program Units using SySoP: Use SySoP (System Operator) programming to configure units to specific requirements
  • Build PoC Systems and Configurations: Collaborate with the engineering team to construct Proof of Concept systems and customize configurations to meet client specifications
  • Customer Support via Ticket System: Provide responsive and effective customer support by addressing inquiries, issues, and requests through our ticketing system
  • Troubleshoot Units with Basic Configurations: Diagnose and resolve technical issues on units arriving for repair, ensuring they meet basic configuration standards
  • Answer Phone Calls as Required: Be available to answer phone calls, assisting customers and colleagues when necessary
  • Complete assigned tasks for service department success

Qualifications:

  • High school diploma or equivalent; Computer Science A.A degree or technical certification desired
  • Excellent problem-solving and communication skills
  • Ability to work independently and in a team

Preferred Skills:

  • Strong computer knowledge for software and hardware troubleshooting
  • Proficiency in Microsoft 365 Office suite
  • Exceptional work ethic

Final compensation based on ability and talent
Direct hire only,
NO AGENCIES PLEASE

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