People Service Center Specialist

Hi, we're Oscar. We're hiring a People Service Center Specialist to join our People team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role
The Specialist, People Service Center role is our employees' main point of contact for all things HR. As a member of our People Service Center (PSC), the People Services Coordinator is seen as an first point of contact for all things people related, and escalates as needed to our cross functional leaders within the people team and across our employee and manager base.

You will report into the Manager, People Service Center.

Work Location:
This position is based in our Tempe, AZ office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency:
The base pay for this role is: $ $32.26 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Responsibilities

• Act as the first point of contact for employee inquiries relating to benefits, leaves, HR, payroll, programs and other People-related topics.
• Provide excellent customer service to Oscar's employees and managers through the PSC inbox.
• Perform data audits according to existing proceduresComplete transactions in Workday in a timely manner.
• Recognize and surface thematic opportunities for efficiency and automation leveraging our current tools.
• Facilitation of New Hire Orientation, Lunch and Learns, and other training geared to the employee population.
• Execute routine tasks such as I-9 verifications and background check adjudications.
• Assist in the maintenance and accuracy of employee data in the Workday system.
• Regularly update and verify employee records, including personal information, job titles, compensation, and benefits data.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 1+ years of experience working in HR or an administrative capacity.
• Displays high standards of professionalism.
• Customer service experience and strong customer focused mindset.
• Excels in verbal and nonverbal communications communicating effectively with stakeholders and team members.

Bonus Points

• 1+ years of Workday experience.
• 1+ years of HR service center experience.

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI):
Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ) to make the need for an accommodation known.

California Residents:
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