Director – Operational Risk Quality Assurance

Ally and Your Career
Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity
This role is on a hybrid schedule in either our Detroit or Charlotte office, in office a few days weekly with some remote days.

Reporting to the Operational Risk Programs Senior Director, the Operational Risk Quality Assurance Director will set and implement the strategic vision for the Operational Risk Quality Assurance Program and manage the team's day to day activities, including ownership of Quality Assurance Governance and reporting, as well as interacting with business and IRM partners and leadership as Quality Assurance activities are executed.

The Operational Risk Quality Assurance team is an Independent Risk Management function that performs Quality Assurance reviews over key functions to assess and ensure adherence to Policy and/or Standard requirements of those functions.

Operational Risk Quality Assurance activities help to support key Operational Risk functions and Programs to identify risks, weaknesses and enhancement opportunities.Operational Risk Quality Assurance activities also support the delivery of data driven insights through reporting and exception identification.

The Work Itself

• In this role, the Operational Risk Quality Assurance Director will oversee a team of managers and analysts and will be responsible for their growth and development. They will have decision making responsibility and operate with a large amount of independence.
• Establish and oversee the execution of the Operational Risk Quality Assurance Annual Plan.
• Demonstrate strong subject matter expertise for all relevant key functions and Programs where Quality Assurance activities are performed.
• Develop and maintain strong relationship with key business and IRM partners and leaders; establish routine communication to report relevant trends and findings.
• Support all related internal and external audits/inquiries for support key Operational Risk functions and Programs as requested.
• Support the growth and development of the Operational Risk Quality Assurance team (coaching/mentoring).
• Drive a supportive and collaborative team culture.
• Identify and implement process improvement and automation opportunities.

Skills
The Skills You Bring

• 7+ years' progressive experience in the Financial Services/Banking Industry required, preferably with experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit).
• Experience managing, developing and building teams required; 3+ years leadership experience preferred.
• Excellent communication (both written and oral) and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Demonstrated knowledge of testing and monitoring concepts and/or auditing standards.
• Strong leadership skills and learning agility with the ability to coach, mentor, and delegate.
• Well-developed project management, analytical and decision-making skills with the ability to manage complex and time sensitive deliverables.
• Ability to leverage technical expertise and relationships to contribute to strategy and drive business results.
• Detail-oriented, organized, energetic, motivated, and action-oriented.
• Knowledge of common risk management framework and methodologies.
• Comfortable working in an evolving and dynamic environment.
• Conflict management skills and/or demonstrated the ability to handle difficult situations with stakeholders or teammates.
• Ability to communicate with senior and executive leadership.
• Expertise in using technology solutions to drive strategic initiatives; experience with Archer and/or being GRC product owner preferred.
• Proficient at Issue/exception identification, problem-solving/troubleshooting, and escalation.
• Ability to prioritize, work independently, pay attention to details and drive process improvements.
• Experience developing and utilizing reporting solutions for both ongoing monitoring routines and leadership reporting.
• Expert proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.).
• Bachelor's degree in related field strongly preferred, MBA is ideal.
• CPA or CIA designation is preferred.

How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link:

Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range
: $ $190000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.