Teller Manager I

5 days ago

Stuart, Florida, United States Seacoast Bank Full time

QUALIFICATIONS:

  • High School diploma or equivalent required.
  • Minimum of 2 years cash handling experience required.
  • Minimum of 12 months previous experience in financial services experience required.

  • Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

  • Demonstrate excellent communication (written and verbal) and interpersonal skills.

  • Able to work independently and exercise a high degree of initiative.
  • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

ESSENTIAL JOB FUNCTIONS:

Relationship Building

  • Exhibit consistent relationship building including, but not limited to:

    • Prepare for various customer interactions

  • Build rapport

  • Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers

  • Match customer needs to Seacoast Bank products and services

    • Confidently and proficiently explain Seacoast Bank products and services to customers
  • Proven ability to create and enhance relationships based on customer needs
  • Ask for referrals from new and existing customers
  • Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
  • Respond promptly to customer needs and requests for service.
  • Quickly seek out appropriate people in more complex financial matters.
  • Able to balance business needs with customer requests while managing potential risk to bank.
  • Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
  • Participate in community, charitable or civic events.

  • Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.

  • Display advanced knowledge of consumer deposit and lending products and processes.

  • Exhibit high proficiency in outbound calling process.
  • Be highly proficient in identifying referral opportunities with internal business partners.
  • Deliver presentations regarding banking products/services through networking events.
  • Be highly proficient and help lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
  • Demonstrate advanced knowledge of small business deposit products and processes including account maintenance.

Operational Functions

  • Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
  • Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
  • Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies.
  • Balance cash drawer daily and monitors own work for accuracy.
  • Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
  • Adhere to Seacoast Bank's Code of Conduct.
  • Follow all safety and security procedures.
  • Manage day to day operations of the branch (including vault and ATM responsibilities).
  • Manage and updates documents for all audit and compliance requirements.
  • May support Branch Manager in operational and customer service supervisory functions in Branch Manager absence.
  • Provide feedback to Branch Leader regarding coaching and development opportunities within the branch.

While performing the duties of this job, the associate is frequently required to stand. The associate must occasionally lift and/ or move up to 25 pounds and may be required to stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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