Customer Service Representative

4 days ago


Providence, Rhode Island, United States HRmango Full time

HRmango is hiring a full-time in-bound Customer Service Representative to work for a local company in Providence, RO. Our client sells signage and printers. They are an excellent company to work for with room for growth.

You will be responsible for taking in-bound calls from active clients. You will need to provide answers to their questions and help as much as possible.

Key Responsibilities/Essential Functions:

  • Help clients with billing or product questions
  • Proactively communicate via phone and e-mail. Maintain customer data, notes, and templates
  • Receive, enter, track and manage new orders
  • Initiate resolution of customer complaints by entering them into our complaint tracking system (ETQ). Investigate and resolve customer complaints originating in the CS department
  • Follow all environmental, health and safety protocols.

Required Education, Skills, Knowledge and Experiences:

  • 1+ years' experience in a customer service job required
  • Outbound sales call experience is a bonus
  • Effective verbal and written communication skills; ability to be articulate, diplomatic and professional

Benefits include:

· $25/hr

· Medical

· Dental

· Vision

· Life

· Paid vacation and holidays.

· 401(k) retirement program.

*
HRmango does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where HRmango does business.



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