Inside Sales Representative

4 days ago


Charleston, South Carolina, United States Herschel Infrared North America LLC Full time

Location: Fully Remote (Charleston, SC)

Reports to: Business Owner

Hours: 35 hours/week

Compensation: $22.50/hour + medical allowance

Benefits: 15 days PTO + paid holidays

About Herschel Infrared

Herschel Infrared is a growing provider of premium electric infrared heating solutions for residential, commercial, and wellness applications across North America. As part of a global organization, we combine innovative technology with a customer-first mindset to deliver efficient, design-led heating systems.

The Role

As an Inside Sales Support Representative, you will be the first point of contact for customers and partners across North America. You will manage inbound enquiries, support customer follow-up through the sales process, and ensure excellent post-sale customer care.

Key Responsibilities

  • Respond to inbound enquiries via email, phone, and CRM

  • Support sales follow-up and quotations

  • Manage tickets via Zendesk

  • Support post-sale customer care

  • Support Marketing activities to increase brand exposure

  • Help refine processes and documentation

  • Support Shipping and Warehouse functions from Europe and US.

What We're Looking For

Required:

  • 2+ years experience in customer service or inside sales

  • Strong communication skills

  • Professional phone presence

  • Attention to detail

Nice to Have:

  • Experience in heating, wellness, or technical products

  • CRM or ticketing experience

  • Knowledge of electrical systems

Why You'll Love This Role

  • Be a foundational hire with the ability to shape a growing organization

  • Direct access to leadership and global colleagues

  • Stable hours and remote work

  • Growth and development opportunities

Job Type: Full-time

Pay: From $22.50 per hour

Expected hours: 35 per week

Benefits:

  • Health insurance
  • Paid time off

Work Location: Remote



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