Valet Lead

WHAT'S IN IT FOR YOU  

• Competitive salary of $18.75/hr. with discretionary performance bonuses 2x a year
• Complimentary meals and covered team member parking.
• Company-paid gaming licenses (Class A & Class B) 

 WHAT YOU'LL DO

• Exemplify and promote Muckleshoot Casino Resort (MCR)'s vision, mission, and values by demonstrating professionalism and delivering exceptional guest service.
• Greet guests warmly, maintain a professional image, and engage with a positive demeanor. Assist elderly and disabled guests as needed.
• Ensure guest issues are handled promptly and resolved to achieve satisfaction within established guidelines.
• Provide accurate directions and recommend alternative transportation solutions for intoxicated guests in accordance with policies.
• Write legible claim checks, document any prior vehicle damage, and ensure security of vehicles and keys.
• Operate all types of passenger vehicles with standard and automatic transmission
• Park and retrieve guests' vehicles promptly, ensuring safety and care.
• Instruct, train, and coach team members on responsibilities, expectations, and departmental standards.
• Assign job tasks to Valet Parking Attendants and monitor performance to ensure a sense of urgency and high productivity.
• Implement and enforce departmental procedures to ensure efficient, safe, and secure operations.
• Maintain and review tracking and logging processes to monitor productivity, capacity, and vehicle statistics.
• Promote a positive and safe work environment by reporting hazards and accidents immediately to management.
• Encourage high performance standards and foster a positive work culture.
• Contribute to departmental meetings and assist in developing and implementing departmental goals and objectives.
• Assist with scheduling and make necessary alterations to meet operational needs.
• Track gratuities, schedule adherence, and inspection results using Microsoft Office tools.
• Ensure departmental supplies are maintained at appropriate levels.
• Ensure attendants maintain a sense of urgency, jogging to and from vehicles as necessary.
• Maintain a positive attitude and provide services in extreme weather conditions, including very cold or hot temperatures.
• Conduct departmental inspections, communicate findings to management, and support initiatives to improve team member experience and guest survey ratings.
• Perform additional tasks as assigned by management.

WHAT YOU'LL BRING 

• Ability to obtain a Class III B gaming license.
• Valid Driver's License and clean driving record (MVR) required.
• 1 year supervisor/lead experience preferred.
• 2 years' driving experience with the ability to drive manual and automatic transmissions, parallel park, and park in confined spaces required.
• Intermediate computer skills and proficient knowledge of MS Office Suite required.
• High school diploma or GED equivalent required.