Senior Account Manager Team Lead

1 week ago

Charleston, West Virginia, United States BGSF Full time $150,000 - $200,000 per year

RESPONSIBILITIES

Enterprise Client Leadership

  • Act as the senior-most relationship owner for designated global accounts, ensuring alignment with client objectives and long-term value creation.
  • Serve as the single point of escalation and strategic advisor to C-suite stakeholders across client organizations.
  • Translate client goals into actionable strategies across leasing, project management, facilities, workplace strategy, and capital markets.

Global Integration & Service Line Collaboration

  • Partner with regional and service line leaders to ensure consistent delivery of services across geographies.
  • Lead cross-functional account teams, fostering collaboration and accountability across business units.
  • Monitor and report on account health, performance metrics, and service delivery outcomes.

Enterprise Growth & Solution Development

  • Lead the pursuit and onboarding of new enterprise accounts, including proposal development, pricing strategy, and team formation.
  • Build and institutionalize a repeatable, scalable enterprise account management framework.
  • Develop playbooks, governance models, and best practices to support global account expansion.

Operational Excellence & Innovation

  • Drive continuous improvement in client delivery through process optimization, technology enablement, and data-driven insights.
  • Collaborate with internal analytics, research, and marketing teams to embed intelligence into client strategies.
  • Champion innovation in service delivery, including ESG, digital transformation, and workplace experience.

QUALIFICATIONS

  • 10+ years of experience in commercial real estate, corporate services, or enterprise account management.
  • Proven success managing multi-national client portfolios and leading cross-border teams.
  • Deep understanding of occupier needs across sectors and service lines.
  • Exceptional executive presence, communication, and relationship-building skills.
  • Demonstrated ability to build scalable systems and lead through influence in a matrixed environment.

Success Metrics

  • Client retention and satisfaction scores
  • Growth in account revenue and service line penetration
  • Operational efficiency and delivery consistency across regions
  • Successful onboarding and ramp-up of enterprise accounts

Working Conditions:
Normal working conditions with the absence of disagreeable elements

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