Program Manager

Requisition Number: 28089

At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.

We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.

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Position Summary:
The individual in this role will lead and oversee the planning, marketing, implementation, program management and regulatory reporting aspects of the residential electric and natural gas Energy Efficiency and Conservation ("EE&C") Programs. Inherent in these functions will be the responsibility for overseeing and managing program data, submitting change order and updated data requests, managing relationships with various internal and external stakeholders to administer the EE&C programs, adhering to regulatory obligations to complete Annual Reports for the PUC, and supporting the larger Customer Programs Team with ad hoc reporting and analysis responsibilities related to the management of the low-income customer assistance programs such as LIURP, CAP, LIHEAP, etc. Manage gas and electric EE&C program budgets of approximately $12.5M a year.

Principal Accountabilities

• Partner with external providers (vendors, trade allies, community organizations, etc.) on the ongoing management of the EE&C Programs. Develop, construct, analyze, manage, coordinate 8 separate gas and electric EE&C programs (Residential Prescriptive, Residential New Construction, Residential Retrofit, Appliance Rebate, Appliance Recycling, School Energy Education, Energy Kits, and Community Based Organization marketing programs.) as the program manager. Assume primary ownership for developing the narrative and supporting data to be included in the Gas and Electric EE&C Annual Reports (filed with the PUC) for these programs. Identify best practices for program management and leverage these opportunities to further enhance the EE&C programs. Manage vendor relations and attend monthly status meetings to discuss program performance and address areas of concern. Develop plan amendments and updates to meet PUC requirements and settlement obligations.
• Lead efforts in the development of the TRM for UGI's Gas programs and work with vendors and consultants to apply updates to the eTRACK software. Oversee submitting change orders, tracking project timelines, and performing testing and analysis for energy savings and cost effectiveness measures. Build and maintain the EE&C Master Data file that acts as a validation for SAP and eTRACK and develop and maintain key performance indicators (KPIs) as appropriate. Communicate results to Management through the development of a standardized monthly reporting package. Lead reporting efforts for gas and electric divisions, customer rate class, and program budget. Coordinate applicable ESG reporting requirements including the CO2 tracker, greenhouse gas emissions reductions, and unique customers served.
• Manage all facets of expense management including invoice coding, tracking vendor spending, and monitoring PO funding to ensure sufficient balances for timely invoice payments. Generate monthly eTRACK and SAP reports for tracking EE&C expenses, work cross functionally with the Accounting Department, and direct efforts to compile and analyze program expenses with the Rates Department to ensure accurate and timely completion of EE&C rate recovery filings submitted to the PUC. Lead efforts with Procurement to oversee the bid-process for contract renewals and/or awarding new contracts with EE&C vendors. Contribute to, and support management with the development of expert witness testimony, rebuttal testimony, rejoinder, and settlement negotiations.
• Work with internal departments (marketing, communication, customer service) to coordinate the ongoing management of the Gas and Electric EE&C programs. Manage customer service issues including but not limited to; researching unique customer rebate submissions that require additional research and analysis, leading communication and problem solving complex and/or technical customer or contractor issues. Support the Customer Programs Team with the assignment and completion of regular/periodic reports and special projects. These regular/periodic and special projects will require working with other departments within the company, and comparable departments of other companies to complete the assignment and meet the stated goals.

Knowledge, Skills and Abilities: Accountabilities

• Prior marketing experience with content development and campaign (email, direct mail, digital) deployment.
• Prior program management experience supporting customer facing programs.
• Experience with utility sponsored Energy Efficiency & Conservation Programs and Act 129 framework.
• Demonstrated track record of relationship management skills and the ability to work with external vendors.
• Experience with data reporting platforms such as SAP or industry software applications such as eTRACK.

Qualifications:

• Education: Bachelor's degree in business, finance, energy, or marketing preferred
• Length of Experience: At Least 7 Years of work experience involving utility sponsored energy efficiency programs
• Certifications: BPI or CEM Certified a Plus

UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.