Operations Analyst II

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India

The Operations Analyst II is responsible for assisting with the configuration and maintenance of the Firm's applications. This role works closely with the IT Operations Manager and the Director of Information Technology and interacts regularly with all members of the IT team regarding application deployment, stability, innovation, maintenance, and overall support. The Operations Analyst II also provides escalated support to team members, the Help Desk, and end users.

Responsabilities:

• Troubleshoot cloud and on-premise application errors, isolate problems, and determine solutions in a timely manner.
• Partner with IT Operations team members to develop and implement resolutions to application issues.
• Implement, integrate, and manage cloud and on-premise Firm applications.
• Deploy and integrate new applications and systems to local and remote environments using SCCM, Intune, and Ivanti.
• Manage the application product lifecycle and communicate upcoming changes that may impact the Firm.
• Provide escalation support to the Help Desk.
• Provide after-hours support as part of an escalation or on-call rotation.
• Support IT Operations team members with projects and task completion.
• Provision and decommission accounts in applications and platforms, including Active Directory and Microsoft Exchange Online.
• Manage and maintain the Active Directory environment.
• Address Windows updates and security vulnerabilities while adhering to strict patching SLAs.
• Develop and maintain system support documentation and related procedures.
• Perform quality control testing for Firm applications to ensure a reliable working environment.
• Maintain relationships with vendors and consultants related to Firm technologies.
• Assist with evaluations and recommendations for Firm technologies.
• Independently manage projects.
• Support the creation of training materials for Firm applications.
• Perform other duties as assigned.

Competencies

• Collaborates
• Instills Trust
• Customer Focus
• Drives Results
• Situational Adaptability
• Resourcefulness
• Action-Oriented
• Tech-Savvy

Required Skills

• Strong understanding and demonstrated experience with several of the following:
• Microsoft 365 technologies (Office 365, SharePoint Online, Exchange Online, Dynamics, Power Automate)
• Azure and Entra ID
• Windows 11 OS
• Windows Server OS
• PowerShell and automation scripting
• Cloud collaboration tools (OneDrive for Business, Box)
• Remote desktop technologies (Azure Virtual Desktop, Citrix, RDP, BeyondTrust)
• Application packaging/deployment tools (Intune, Microsoft Endpoint Manager, MSI packagers)
• Metadata management software

Tools

• Windows 11
• Windows Server OS
• Microsoft 365 technologies
• Data extraction, transformation, and loading
• Azure and Entra ID

Qualifications

• High school diploma or GED
• Experience with Windows 11, Windows Server, and Microsoft 365
• Experience with Azure and Entra ID
• 3-6 years of related technical experience in large (300+ user) environments
• Project management experience running small to mid-sized projects
• Ability to prioritize multiple assignments and meet deadlines
• Strong written and verbal communication skills
• Ability to work professionally with all organizational levels and external entities
• Ability to learn new technologies quickly
• Ability to travel up to 10%
• Ability to work extended hours, nights, weekends, and rotating escalation duties when required

Physical Demands

• Writing, typing, reading, speaking, hearing, seeing
• Sitting, bending, reaching
• Lifting up to 50 lbs

Working Conditions

• Quiet office environment in a high-rise building; seated most of the time
• Occasional work in data centers with high noise and low temperatures

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum.
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Additional Details
The base salary range for this position is $115K - $165K annually, depending on experience.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training

About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at ; and reach out today to explore opportunities to grow together

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