Call Center Representative

About Us

Join a proven, family-owned leader with 30+ years of success in home improvement. We specialize in windows, roofing, siding, bath remodels, decks, and more. Our reputation is built on quality, results, and customer satisfaction — and we're looking for a driven Call Center Representative to help us continue delivering an outstanding experience to every homeowner we serve

Position Summary:

As a Call Center Representative, you will be the first point of contact for potential customers—handling inbound calls and online inquiries, as well as making outbound calls to schedule qualified appointments for our sales team specializing in exterior remodeling, roofing, and bath solutions. We are looking for someone who is driven to succeed and motivated by the opportunity to increase earnings through performance.

What You'll Do:

• Serve as the voice of All States Home Improvement, representing our brand with positivity, professionalism, and respect in every interaction.
• Manage inbound calls, web inquiries, and outbound follow-ups to set qualified appointments for our sales team.
• Use the company's proven appointment-setting process to achieve or exceed activity and conversion goals.
• Accurately gather and enter all homeowner information into our CRM, including names, contact details, and project interests.
• Engage customers through active listening and thoughtful questions to uncover their needs, challenges, and goals.
• Clearly communicate the value of our in-home consultations and ensure all decision-makers are included in scheduled appointments.
• Follow structured call plans to maximize productivity, maintain consistent call volume, and manage callbacks effectively.
• Schedule appointments according to availability, documenting all key details and special instructions to ensure a smooth handoff to the sales team.
• Take ownership of customer satisfaction — follow up promptly on voicemails, online inquiries, and any issues that arise to ensure a positive experience.
• Maintain accurate records and notes in the CRM to support communication, reporting, and future outreach efforts.

What We're Looking For:

• High school diploma or equivalent
• Strong computer skills
• Excellent organizational and communication skills
• Valid driver's license with acceptable DMV record
• Customer Service Skills

What We Offer:

• Competitive pay
• Bonus
• Paid time off
• Paid Holidays
• Award-winning workplace – Named the #1 Best Place to Work in Wichita in 2024 and was nominated again as Wichita's Best Place to Work in 2025.
• Supportive team environment with opportunities to grow
• Comprehensive benefits package, including:
• 401(k) with company match
• Health, dental, and life insurance

Schedule:

Hours: Full-time | Monday through Saturday availability| Shifts: 8:00 AM-5:00 PM or 9:00am-6:00 PM

Earning Potential:

Base pay of $18/hour plus uncapped bonus opportunities—many of our team members earn $1,500 or more in bonuses each month by meeting or exceeding their appointment goals.

How to Apply:

Apply today and join a team that values quality, teamwork, and customer satisfaction.

Our Mission is to improve the lives of our customers by providing the highest quality products, workmanship, and creating the best possible home improvement experience. As part of our call center team, you play a vital role in creating that experience—building trust from the very first conversation and helping homeowners take the first step toward transforming the place they love most: their home.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Application Question(s):

• This position requires flexibility within our business hours (Monday–Friday, 8:00 AM–6:00 PM). Are you available to work a full-time 40/HR schedule within that time frame?
• Do you have reliable transportation to and from work?
• Why are you interested in this position?

Work Location: In person