Regional Operations Leader

Position Summary

The Regional Operations Leader (ROL) provides strategic and operational leadership for multiple landscape maintenance branches within an assigned geographic region. This role ensures consistent service excellence, operational efficiency, financial performance, and employee development across all branch operations. The ROL acts as a vital link between corporate leadership and branch teams, ensuring alignment with company goals, standards, culture, and a strong safety-first mindset. A core focus of the role includes effective Quality KPI management, safety performance oversight, and driving client retention throughout the region.

Key Responsibilities

Operational Leadership

• Oversee daily operations for multiple landscape maintenance branches, ensuring adherence to company standards for safety, quality, productivity, and service consistency.
• Champion a safety-first culture, ensuring all branches prioritize safe work practices and regulatory compliance.
• Monitor and optimize labor utilization, routing efficiencies, equipment allocation, and production workflows.
• Conduct regular branch visits to evaluate operations, inspect job sites, verify quality and safety performance, and provide leadership coaching.
• Ensure full adherence to safety regulations, environmental policies, and company procedures.

Safety Performance Management

• Lead regional safety initiatives, ensuring consistent execution of company safety programs and protocols.
• Track and manage safety KPIs, including incident rates, near misses, corrective actions, training completion, and safety audit scores.
• Partner with Branch Managers to address safety gaps, reinforce training, and implement improvement plans.
• Promote a proactive approach to hazard identification, risk mitigation, and safe decision-making.

Quality KPI Management

• Establish, track, and enforce regional Quality KPIs, including service delivery benchmarks, inspection scores, rework frequency, and response times.
• Lead quality audits and ensure corrective actions are implemented where performance falls short.
• Standardize quality processes and champion continuous improvement initiatives.
• Ensure accuracy and accountability in reporting quality performance across branches.

Financial Management

• Oversee regional P&L and ensure branches meet or exceed budget, profitability, and cost-control goals.
• Analyze key financial indicators including revenue growth, margins, labor efficiency, quality-related costs, and renewal performance.
• Support pricing strategy, forecasting, and long-term financial planning.
• Review and approve capital expenditures and major operational investments.

Client Relations & Retention

• Support branches in managing client relationships, addressing escalations, and ensuring contractual expectations are met or exceeded.
• Drive regional client retention strategies, evaluating renewal risks and supporting key client meetings, QBRs, and presentations.
• Utilize client feedback and quality metrics to identify improvement opportunities and strengthen long-term relationships.
• Ensure consistent delivery of high-quality services across all accounts to reinforce customer loyalty.

Team Development & Leadership

• Recruit, mentor, and develop Branch Managers and key operational leaders.
• Foster a culture of accountability, teamwork, continuous improvement, quality ownership, and safety-first behavior.
• Set measurable goals—including quality, safety, financial, and retention targets—and conduct regular performance reviews.
• Lead regional training initiatives in partnership with corporate safety and operations teams.

Strategic Growth

• Identify growth opportunities within the region, including market expansion and service line enhancements.
• Support business development teams in securing new contracts and expanding market presence.
• Collaborate with senior leadership on long-term regional planning, integrations, and operational optimization.

Qualifications

• Bachelor's degree in Business Administration, Horticulture, Landscape Management, or related field (preferred, not required).
• 7+ years of progressive leadership experience in landscape maintenance or a related service industry.
• Demonstrated success managing multi-branch or large-scale operations across diverse markets.
• Strong financial acumen with proven P&L management experience.
• Excellent communication, organizational, leadership, and relationship-building skills.
• Proficiency in Microsoft Office Suite and industry management software (e.g., Aspire, LMN, or similar).
• Bilingual (English/Spanish) preferred but not required.

Key Competencies

• Strategic and analytical thinking
• Operational excellence and continuous improvement
• Quality management and KPI discipline
• Safety-first leadership and safety performance management
• Leadership and team development
• Financial discipline and business acumen
• Customer relationship and retention management
• Problem-solving and effective decision-making

Physical Requirements & Work Environment

• Regular travel between branches and client sites within the region (up to 50–70%).
• Work performed in both office and outdoor field environments, subject to weather and seasonal conditions.

Benefits

The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Our benefits offerings include the following:

• Medical, Dental, and Vision insurance
• Ancillary insurance benefits
• 401k with employer match
• Paid time off
• Paid holidays
• Weekly pay
• Ongoing training
• Career advancement opportunities

About Us

Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida.

We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work.

Come and experience the Down to Earth difference Join our team and work alongside Florida's best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow. Learn more by visiting our website at

Down To Earth is proud to be an Equal Employment Opportunity employer. We strive to recruit, develop, and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other characteristic protected by applicable law.