Manager, Impact

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Impact & Inclusion (I&I) team is responsible for setting the strategy and leading operations for the programming, events, and volunteer opportunities Comcast employees organize all year long, helping strengthen Comcast's values of integrity, belonging, and respect, and making our company an inclusive place for all. The Employee Engagement Manager is responsible for leading employee engagement program operations through the company's Employee Resource Groups and the Team UP program portfolio, as well as partnerships across the enterprise, helping to drive the program's national strategy and ensuring execution at the local level. The Manager will serve as the primary point of contact for employees and leaders across the enterprise, ensuring they have the tools and resources needed to effectively operate employee engagement programs locally. They will support the development and promotion of employee engagement resources, create team operational efficiencies and improve leader tools. A successful candidate will have strong data reporting and analytic skills with proven ability to present findings and recommendations to senior leadership. They will understand the business impact of cultural programming and leverage key metrics, communications, and strategies to drive positive business outcomes. The candidate must be able to thrive in a fast-paced environment with quickly shifting priorities, exercise discretion with highly sensitive information, be committed to process improvement, standardization and creating sustainability. The candidate will be challenged to use critical and innovative thinking and manage multiple projects.

Job Description

Core Responsibilities

• Serve as primary point of contact for employees and leaders across the enterprise, ensuring collaboration, communication, and promotion and execution of national employee engagement programs, resources and tools.
• Provide national resources for successful local execution of company employee engagement programs, including Employee Resource Groups and Team UP.
• Partner with I&I Tech Enablement Team to lead technology initiatives including key system integrations (Workday, Asana, etc.), product testing, launching, and administration of ERG event management portal.
• Conduct ongoing research and stay current on key culture-enabling trends, employee engagement and ERG best practices.

Job Requirements:

• Strong background and understanding of employee engagement programming and execution in a corporate environment.
• Experience overseeing Employee Resource Groups, or other large-scale employee engagement programs, including managing, designing processes, guidelines, and trainings (e.g., business plans, budget plans, operations).
• Public speaking experience in small and large group forums, and excellent presentation and facilitation skills.
• Strong interpersonal skills, relationship-building and collaboration skills to work with diverse groups and stakeholders across the organization at all levels.
• Demonstrated analytical and problem-solving abilities.
• Experience with data tracking, analysis and reporting.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Proficient in Microsoft Office Suite, specifically Excel, PowerPoint and Word.
• Regular, consistent and punctual attendance.
• Ability to travel up to 20%, and work some nights and weekends, variable schedule(s) as necessary to support programs and events.
• Other duties and responsibilities as assigned.

Preferred Qualifications:

• Bachelor's degree: Business Administration, Business Management/Operations, Management Information Systems or IT-adjacent (HRIS).
• Available to report in-person to Philadelphia, PA work location at least four days/week with option to work remotely one day/week.
• Experience working in the Cable, Technology or Media industry.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Stakeholder Management; Employee Engagement; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years