Temporary Client Facilitators, Plaza Office

5 days ago

Portland, Oregon, United States Metropolitan Family Service Full time $43,200 - $72,000 per year
Job Details MFS PLAZA OFFICE - Portland, OR $ $21.42 Hourly Description

Position Title: Client Facilitator - Temporary

Reports To: Lead Client Facilitator

Location: MFS Plaza Office located at 919 NE 19th Ave, Ste. 200, Portland, OR 97232

Dept/Program: MFS Cash Oregon FTE: hours per/week Limited duration: January 2026 – April 2026

Status: Non-exempt

Created: October 2025

___________________________________________________________________________

General Description:

Metropolitan Family Service position descriptions are guidelines. They are not intended to identify every task that an employee will be asked to complete.  They are intended as a general outline of the essential work responsibilities and qualifications of the position.  

This is a temporary, limited duration position, working from approximately January 15, 2026 and ending on or before April 30, The position hours will vary from 16-32 hours per week and position requires availability as follows: Wednesday through Sunday 8:30 am – 5:00 pm and on Monday 11:30pm - 8:00pm. This position does not offer benefits.

Values:

We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services.We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence.We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

General Function:

Under the supervision of the MFS Cash Oregon Lead Client Facilitator, the Client Facilitator will provide the first point of contact for the public who come to the MFS Cash Oregon Tax Site at 919 NE 19th Ave, Ste 200, Portland Oregon The Client Facilitator is responsible for checking in and assisting clients through the intake process. The Client Facilitator will answer phone inquiries and in person questions, and will also provide data entry support.

CORE VALUES 

Equity & Social Justice 

Values working in a multicultural, diverse environmentValues and supports inclusion and program access for clientsSupports agency goals for reducing disparities in outcomes for communities of colorAdopts anti-racism approaches to services by understanding and acknowledging systemic and individual racism and privilege

Collaboration and Teamwork

Ability to collaborate and communicate effectively with a broad range of individuals and groups within all program areas of MFS as well as other agencies

Essential Duties and Responsibilities

Provide a welcoming environment to clients as they enter the tax sitePerform initial client screening to determine if client is ready and qualifies for MFS Cash Oregon servicesRespond to questions about general services provided; Client Facilitators are not authorized to answer tax questionsAssist clients through the intake process and setting up appointmentsAnswer phone calls and return calls to clientsProvide resource and referral information to related services and provide any available literature to clientsEnsure strict levels of confidentiality at all times, protecting the security of the clients personal information and recordsProvide data entry support as directedEnsure waiting area and tax floor are organized, well-stocked, efficient and orderlyAssist in managing the work flow on the tax floorAll positions might be expected to staff and support other tax sites when needed

Qualifications

Knowledge, Skills and Abilities Required:

Possesses excellent customer service skills and experience working with diverse populations in a high stress environment Works effectively within a team-dependent environmentAbility to manage multiple projects simultaneouslyDemonstrates flexibility to adapt to changing priorities and responsibilities depending on the needs of the programPossesses excellent time management, prioritization and organizational skillsAbility to work all scheduled hours and maintain availability through the duration of the assignmentSuccessful knowledge of and competency to operate a personal computer and utilization of the internetCompetency in using Microsoft Office and Google SuiteAbility to work with scheduling software

Education and Experience Requirements:

High School diploma, GED or equivalent related experienceCustomer service and/or reception experienceAbility to communicate in Spanish in addition to English is highly preferred.

Other Requirements:

Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner.  If driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage and a driving record permitting coverage under the agency auto liability policy.

MFS requires all employees and volunteers to complete a criminal background check which includes a fingerprint background check.  We review the results of all background checks individually and consider all of the circumstances of any issues that arise in a background check during the hiring process.

Metropolitan Family Service is committed to building a diverse workforce to broaden and deepen our work in the communities we serve. We strongly urge candidates from communities of color, disability, LGBTQIA2S+ linguistically diverse populations, older adults and military veterans to consider application to our positions. MFS is an Equal Opportunity Employer.

Work Environment:

Work is normally performed in a collaborative classroom/office environment and/or at other locations as deemed necessary. May require occasional early morning, weekend or evening work. Position requires regular use of computer, telephone, fax machine, scanner, copier and may require accessing locations by use of stairs.

Application Instructions: 



You may apply using our online application system If you are unable to apply using our online system you may mail your resume to MFS, 919 NE 19th Ave, Ste. 200, Portland, OR Please note the position title for which you are submitting your resume.  

  • Group Meeting Facilitator

    1 day ago

    Portland, Oregon, United States ProSidian Consulting Full time $60,000 - $85,000 per year

    Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Energy & Sustainability |...

  • Loan Officer

    4 days ago

    Portland, Oregon, United States HIAS Full time

    Position SummaryReporting to the Lending Manager of the HIAS Economic Advancement Fund, the Loan Officer plays a critical role in empowering refugee entrepreneurs by providing them with tailored financing solutions, training and technical assistance to help launch, stabilize, and grow their businesses. This involves proactively identifying new clients,...

  • Community Impact Officer

    4 days ago

    Portland, Oregon, United States The Opportunity Alliance Full time $42,000 - $72,000 per year

    Community Impact OfficerMaine Youth Action Network (MYAN) Pay rate: $  The Opportunity Alliance is looking to fill our Community Impacts Officer position.The Maine Youth Action Network (MYAN) is a program that operates as a support system for youth programming and as a catalyst for youth leadership development.The Community Impact Officer is responsible...

  • Registered Dental Hygienist Temporary

    1 day ago

    Portland, Oregon, United States Signature Dental Partners Full time $60,000 - $90,000 per year

    Flexible Dental Hygienist – The Best of Temping, Without the DownsidesLocation: Portland, OREmployment Type: Floating Temporary RDH (W-2 pay)Tired of temping headaches—but still crave flexibility?Many hygienists love the freedom of temp work, but face challenges like:Walking into unfamiliar offices with different protocols every dayScrambling to learn...

  • Client Access Specialist

    5 days ago

    Portland, Oregon, United States Central City Concern Full time $23,890 - $35,000 per year

    Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community...

  • Client Support Specialist

    5 days ago

    Portland, Oregon, United States Fidelity Investments Full time $60,000 - $120,000 per year

    Job Description:To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed below: Portland, Vancouver, Beaverton, TigardAs a Client Support Specialist, you will be an integral part of a fast-paced, team oriented environment that is focused on...

  • Accountant, Family Office

    1 day ago

    Portland, Oregon, United States Geffen Mesher & Company Full time $65,000 - $70,000 per year

    :Accountant, Family OfficePortland, ORGeffen Mesher & Company proudly stands as one of Portland's foremost locally owned accounting firms, with a distinguished history of over 90 years dedicated to serving clients throughout the Northwest. We owe our enduring success to our client-centric ethos and unwavering commitment to our team members. We provide a full...

  • Office Manager

    5 days ago

    Portland, Oregon, United States Up and Out, Inc. Full time $40,000 - $60,000 per year

    We are looking for an Office Manager to organize and coordinate administration duties and office procedures. Your role is to partner with Administration on special projects, create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. Office Manager duties and responsibilities include...

  • Security Officer

    5 days ago

    Portland, Oregon, United States Allied Universal Full time $21,460 - $44,320 per year

    Security Officer - Luxury Retail PatrolOverviewAllied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and...

  • Security Officer

    2 days ago

    Portland, Oregon, United States Allied Universal Full time $52,000 per year

    Security Officer - Government FacilityOverviewAllied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and...