Appliance Installer

2 days ago

Madison, Wisconsin, United States Boston FAM Full time

Setting the Standard in Luxury Appliance Installation.

Who we are:

Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is "improving the quality of people's lives be creating amazing rooms together". Put Employee- Owner WHY is "improving the quality of our owners lives through personal development and supporting our dreams and goals".

About The Role:

We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built-in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care.

What you will be doing each day:

  • Install high-end built-in and freestanding appliances (refrigeration, wine/beverage units, panel-ready models, ovens, microwaves, vent hoods, ranges/cooktops, dishwashers).
  • Perform site surveys to confirm installation readiness.
  • Complete custom and built-in installs with precise, seamless fit.
  • Coordinate with customers, contractors, and project managers to address site-specific issues.
  • Install appliances to manufacturer specs and building codes, connecting all required utilities safely.
  • Test appliances thoroughly and troubleshoot any issues.
  • Provide professional customer support on operation, care, and maintenance.
  • Follow all safety protocols and ensure compliance with quality and regulatory standards.
  • Document installations with required photos and upload them to service software.
  • Report any issues or unusual conditions to the Customer Experience team promptly.

We are looking for individuals with:

  • Strong knowledge of appliance installation, especially high-end and luxury brands (Sub-Zero, Wolf, Thermador, JennAir, etc.).
  • At least 2+ years of experience installing residential appliances, including custom and panel-ready units.
  • Proven ability to diagnose and resolve installation challenges with minimal customer disruption.
  • High accuracy in leveling, aligning, and securely connecting appliances.
  • Manufacturer certifications required.
  • Skilled in using installation tools, performing site surveys, and working in tight spaces; able to lift heavy appliances.
  • Excellent communication skills and a professional, customer-focused demeanor.
  • Experience troubleshooting independently and documenting work in service/delivery management software.

What we offer:

  • Personal and Professional Development opportunities
  • Employee Stock Ownership Plan (ESOP)
  • Paid-Time Off
  • Birthday off with pay
  • Paid Parental Leave
  • Educational Reimbursement
  • Generous product discount
  • 401K retirement plan with company match
  • Health, Life, Dental, and Vision Insurance
  • Long, short term disability insurance
  • Health and Wellness Program
  • Fun company activities - involvement in the community

To apply or learn more about our company, we encourage you to check out our Careers page at:

BostonFAM is an Equal Opportunity Employer

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