Grocery Department Manager

*Opportunity for promotion*

Company Overview

Established in 1929, Heinen'sis a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen's operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

At Heinen's, we believe that effective leadership is grounded in a servant leadership philosophy. This approach prioritizes the needs of the team and the department over individual interests, fostering a collaborative and supportive environment. We seek leaders who are passionate about developing others, while cultivating a culture of inclusion, accountability, and shared responsibility.

As the Grocery Department Manager, you'll lead a dedicated team in maintaining well-stocked, organized, and inviting aisles that reflect Heinen's commitment to excellence. You'll oversee inventory management, merchandising, and customer service – all while coaching your team to deliver the friendly, knowledgeable assistance that makes shopping at Heinen's special. If you're a hands-on leader with a passion for people and products, this is your opportunity to grow your career with a family-owned company built on honesty and respect.

Key Responsibilities

• Lead, train, and develop Grocery Department associates to achieve sales, margin, and customer service goals.
• Coordinate and facilitate team training on departmental best practices, operational procedures, and product knowledge.
• Deliver exceptional service to customers, associates, and vendor partners while fostering a positive and productive work environment.
• Provide strong leadership through effective delegation, performance management, and communication.
• Partner and communicate regularly with the Grocery team, merchandising staff, and corporate departments to ensure alignment with company objectives.
• Assist with daily operational tasks, including shrink management, order writing, stocking, rotation, and merchandising execution.
• Develop and manage weekly labor schedules that reflect business needs and optimize productivity.
• Maintain current knowledge of products, promotions, and merchandising standards.
• Implement merchandising plans and utilize performance scorecards to monitor and drive results.
• Ensure clear and consistent team communication through tools such as whiteboards and team meetings.
• Uphold all food safety, sanitation, and company compliance standards.
• Attend required corporate meetings, training sessions, and department updates.
• Perform additional duties as assigned to support departmental and store success.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Minimum of 1 year of grocery or retail experience required; 1-3 years of leadership experience preferred.
• Completion of a recognized leadership development program preferred.
• Proficiency in Microsoft Office Suite and related business systems.
• Strong leadership, decision-making, communication, and organizational skills.
• Demonstrated ability to coach, train, and provide constructive feedback to team members.
• Ability to perform all Grocery Associate responsibilities as needed.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays, as business needs require.
• Willingness to work additional hours during peak periods.
• Ability to work in varying temperature conditions, including refrigerated and freezer environments.

Illinois Benefits Information

• Retirement Plan
• Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
• Healthcare Benefits
• Medical and Pharmacy coverage for full-time associates.
• Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
• Company-provided Dental and Vision coverage for full-time and part-time associates.
• Paid Time Off
• Paid Time Off, including paid sick time.
• Insurance
• Company-paid life, short and long-term disability insurance.
• Work-Life Balance
• Flexible schedules.
• Biweekly scheduling for better work predictability.
• Closed on 7 major holidays.
• Growth and Development
• Daily professional development and growth opportunities, including leadership development for all associates.
• Wellbeing
• Company-provided associate assistance program.
• Family, Parental and Personal Leave options.
• Discounts
• 20% discount on Heinen's products.

Heinen's, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Sunday through Saturday work week. Schedules made 2 weeks in advance.

Schedule dates and times will vary.

Full-time, 40 hours per week.