Games Manager

2 days ago

Williamsburg VA, United States HB Leisure Full time $60,000 - $120,000 per year

HB Leisure is the global leader in skill games and amusement, operating in 100+ theme parks across 25 countries. We bring the fun to some of the biggest attractions in the world — and now we're looking for a Games Manager who's ready for their next exciting challenge.

If you thrive in a fast-paced environment, love leading high-energy teams, and want a career where every day is different, this is the place for you. At HB Leisure, you'll work with a diverse, enthusiastic team who share one goal: creating unforgettable memories for our guests.

What You'll Do (and Love Doing)

As a Games Manager, you will be a key leader responsible for driving guest satisfaction, coaching and developing your team, and elevating the overall games experience.

You will:

Lead & Develop Teams
  • Manage and motivate 50+ team members while creating a fun, supportive, high-performance culture.
  • Deliver ongoing training, coaching, and development to build confident, guest-focused teams.
  • Conduct regular staff touchpoints to support growth and individual goals.
Drive Results
  • Meet and exceed sales targets through strong daily operations and on-the-ground leadership.
  • Monitor merchandise levels and ensure optimal stock availability.
  • Oversee payroll accuracy and staffing planning.
Deliver Exceptional Guest Experiences
  • Be a constant, visible presence on the games floor — supporting your team, interacting with guests, and ensuring a safe, clean, and exciting environment.
  • Resolve guest concerns quickly and effectively with a positive, solution-focused approach.
  • Uphold company policies and maintain a culture of safety, professionalism, and fun.
Support Operations & Partnerships
  • Partner closely with Human Resources to recruit and hire new team members.
  • Work hand-in-hand with park management to coordinate events and park-wide initiatives.
  • Identify operational needs (staffing, maintenance, signage, safety) and take swift action.
Other duties as assigned — because every day brings something new
What We're Looking For
  • 2–3 years of experience (hospitality, retail, attractions, or fast-paced environments preferred)
  • 1+ year of leadership/management experience
  • Strong sales skills and a passion for delivering outstanding guest service
  • Ability to work independently, manage multiple priorities, and lead under pressure
  • Excellent communication, leadership, coaching, and conflict-resolution skills
  • Flexible availability — including nights, weekends, and holidays
  • Experience in attractions, games, entertainment, or amusement a strong plus

  • Customer service (2 years) and sales experience (1 year) preferred

  • Why You'll Love Working With Us

We're committed to investing in our people and helping them build long-term careers.

Benefits & Perks:

  • Competitive salary
  • Medical, Dental & Vision insurance
  • 401(k) with company match
  • Team Member merchandise discounts
  • Career growth opportunities across our global network
  • Work in a fun, fast-paced environment where no two days are the same
About HB Leisure

HB Leisure is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We make employment decisions based on merit, performance, and business needs.

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Disclaimer

This job description outlines the main responsibilities and requirements but is not an exhaustive list. Duties may be adjusted as needed to support business needs.

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