Club Lounge Attendant

4 days ago

Huntsville, Alabama, United States Marriott Hotel Huntsville Full time

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we're not about numbers…we're about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we're constantly looking for individuals who work well together for a unified purpose. For our leadership, we're looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you're all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our (AM) M Club Lounge Attendant

The M Club is a destination and an elevated, curated concierge lounge experience. It is a key benefit for our most valuable guests and designed to recognize and reward our elite members. Members enjoy 24/7 access to a private and exclusive space with free high-speed Wi-Fi. They can prep for their day over complimentary breakfast, work and recharge with snacks throughout the day, or relax over a drink and hors d'oeuvres in the evening.

BENEFITS:

  • Competitive Salary
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
  • 401k with employer MATCH
  • Paid PTO
  • Uniforms Provided for most positions
  • Team Member Hotel Discount Program

ESSENTIAL FUNCTIONS:

  • Welcome and engage guests.
  • Monitor guest access to a Platinum, Titanium, Ambassador or M Club paying customer + 1 guest.
  • Project the M Club's exclusive and coveted experience.
  • Assist the guest directly in concierge services such as (but not limited to): reservations, local directions, information about and arranging business services, sightseeing information and more.
  • Desired task ratio is 10% maintenance, 20% food and beverage and 70% welcoming/guest focus.
  • Set up and maintenance of the Breakfast Bar in an attractive abundant looking, organized, clean and standardized presentation, maintaining brand standards at all times.
  • Takes inventory of food, beverages and supplies needed for each day.
  • Assists with set up of prepared foods such as fresh fruit, coffee and juices.
  • Set up of serving dishes/trays, utensils, cups and other products.
  • Set up and arrangement of cold food such as sweet rolls, muffins and cereal.
  • Clears and cleans tables as they are vacated.
  • Removes trash from service area.
  • Restocks self-service food and supplies as needed.
  • Wash serving equipment and return to proper storage.
  • Ensures glassware is polished and replenished as needed.
  • Return reusable food supplies to storage after service.
  • Sweep and mop floors.
  • Dust, polish, & vacuum furniture.
  • Dust and cleans room decorations, appliances, & structural surfaces (e.g. wall fixtures, window sills, vents, etc.; using appropriate cleaners designated by immediate supervisor
  • Inspect areas for safety hazards
  • Check operating conditions of equipment
  • Report lost & found articles per hotel procedure
  • Report maintenance problems (common areas) to the department supervisor and maintenance
  • Performs any other duties assigned by supervisor/ manager.
  • Perform special daily projects assigned by supervisor/ manager

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

  • Must be able to understand, read, write and speak English and effectively communicate with Team Members and Guests.
  • Must be able to apply commonsense understanding, in carrying out instructions
  • Must be able to utilize and follow a checklist, take inventory of supplies and convey information to staff and management.
  • Must be able to comply in standardized situations with only occasional or no variation.
  • Must be available to work flexible shifts, including weekends and holidays.
  • Must be able to work without constant supervision.
  • Must be able to work well as a part of a team.
  • Must be engaging with all guests; responding to their needs as required.

PHYSICAL DEMANDS:

  • Standing and walking for entire length of shift.
  • Frequently required to stoop, kneel, crouch, or crawl.
  • Able to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

QUALIFICATION STANDARDS:

  • High School Diploma or equivalent is preferred.
  • Ability to understand and follow directions
  • Six months Customer Service, hotel or restaurant experience preferred.
  • Must have excellent customer service skills

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