Production Support Specialist

3 days ago

Columbus, Ohio, United States Software Technology Inc. Full time

Product Specialist [3rd shift - 11p-8a] - Must have Mainframe AND Nagios AND TIVOLI

Candidates local to Columbus, OH preferred

Remote position

Interview via Teams

Must work every Saturday-Sunday

Occasional holidays at straight time

Job Description:

Schedule includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time.

  • Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.
  • Experience with BMC Control-M/EM is a mandatory requirement.
  • Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications.
  • Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks).

Mandatory Skills:


• Clear and effective written and verbal communication skills are required.


• Efficient in using BMC Control-M for managing batch jobs.


• Efficient in using BMC Enterprise Manager or managing batch jobs.


• Skill in managing batch workload on AJF for both mainframe and client server


• applications.


• Expertise in identifying abends and using JCL to fix those abends.


• Capacity to analyze alert messages and/or shout messages to determine severity,


• and follow escalation procedures when SLA's may be jeopardized.


• Ability to clearly and effectively communicate verbally to support staff when


• problems develop.


• Ability to clearly and effectively communicate in writing a summation of a problem


• with pertinent details.


• Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.


• Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

Certifications/Desired Skills:

  • Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively.


• Expert level in identifying and fixing common abends using JCL.


• Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.


• Ability to clearly and effectively communicate verbally to support staff when problems develop.


• Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.


• Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.


• Familiarity with ServiceNow Incidents & Tasks.

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