Warehouse/Office Associate

Job Overview

PLEASE ONLY APPLY IF YOU ARE ABLE TO WORK 12:30PM till 7:00PM. We are seeking a dedicated and detail oriented Warehouse / Office Associate to join our team. You will be working both in our On Line Business and our Commercial Real Estate Development/Landlord Business which are operated both out of our home based office location in the 68th Street/M6 area Southeast Side Of Grand Rapids, MI.You will get $12.50 Hr to start during the initial training pulling items and when you have mastered pulling 100% the items on your own and packing and shipping them you will increase to $14.00Hr. You will have a review annually and adjustments based on performance.

The Warehouse Associate work is for our On Line Business which sells over 170,000 items on line on various marketplaces (our website, ebay , Walmart , etc.,) . In the Warehouse Associates role, you will be responsible for various warehouse operations, ensuring that customer products that are purchased are pulled, cleaned, packed and shipped timely and efficiently. The ideal candidate will possess strong organizational skills and will include addressing customer inquiries via messaging system (not by phone), resolving issues, and ensuring a positive experience for our customers all done thru the messaging system (not by phone). The ideal candidate will possess strong warehouse, organizational, shipping , communication skills and a passion for helping others. This is a career position that you will learn many skills and talents and not be stuck in a cubicle doing the same thing.

In the Office Associates role you will be responsible for using Microsoft Office (Mainly Word and Excel) to type letters , create spreadsheets using Excel, calling contractors for repair estimates on properties we own and various other office related work that applies to both the Commercial Real Estate Development Business and On Line Business.

Responsibilities For On Line Business;

• Most Of The Work For Both Businesses Is Done In This Compoany Which Includes But Not Limited To;
• Pulling/Finding The Items That Sell Throughout The Day .
• Cleaning The Items Ready For Shipping.
• Pack Well The Items To Ship.
• Bring Outgoing Packages Daily To US Post Office, UPS, Fedex,etc.
• Purchasing Items On Line And At Various Local Stores For All Oversold Items.
• Organizing New Items To Be Listed On Line And Putting Them In Totes Ready For Our Various Poster People To Come Get And List On Line For Us.
• Respond Throughout The Day To Customer Questions, Complaints, Customers Making Offers , Etc. *
• Organizing Sections At A Time Our Mercahandise For Sale Inventory So It Can Be More Readily Accessable.
• Post Items For Sake On Line From Our Main Shipping Office.
• We Look For Someone That Can Take Items Home As Well To List On Line Which You Will Be Paid Additionally To Your Normal Pay Per Item You List Which Helps Keeps Our Sales And Company Strong.
• Provide Accurate Information Regarding Our Products And Services.
• Assist Customers With Order Placement, Tracking, And Returns.
• Collaborate With Manager To Improve Service Delivery And Customer Satisfaction.
• Utilize Effective Communication Skills That Are Clearly And Professionally.
• Support Multilingual Customers By Providing Assistance In Their Preferred Language When Possible Using Google Translate.
• Identify Opportunities For Upselling Or Cross-Selling Products When Appropriate.

Responsibilities For Our Commercial Real Estate Development/Landlord Business;

• Type And Send Rental Increase Letters To Our Rental Customers.
• Call Contractors For Bids On Various Work To Be Done.
• Type And Run Ads For Available Properties For Lease .
• Type , Edit , Send Various Letters As Both Businesses Require.
• Call Customers For Rents And Past Rents /Amounts Due.
• Paying On Going Electric, Gas , Water, Etc Bills.
• Get Information Needed To Accountant For On Going Company Taxes .
• Must Have General Computer Skills : Word, Excel, etc.

Experience

• Previous experience in a warehouse and office role is preferred; on line retail experience is a plus.
• Proficiency in data entry with a keen eye for detail.
• Ability to communicate effectively in English; bilingual or multilingual candidates are highly encouraged to apply (but not a requirement for this job).
• Familiarity with on line sales and working in office setting is beneficial.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A positive attitude and a willingness to learn new processes and systems.

Join our team today and contribute to creating outstanding experiences for our customers

Hours:

Mon Thru Fri 12;30pm or 1pm till 7pm Daily.

Job Types: Full-time, Part-time

Pay: $ $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Kentwood, MI Required)

Ability to Relocate:

• Kentwood, MI 49508: Relocate before starting work (Required)

Work Location: In person