Human Resources Manager, Field Operations

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you're passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

About the Role

The Manager of Human Resources, Fieldplays a key leadership role in shaping and scaling the people strategy that drives our growth. This position oversees the Human Resources function across the heart of our business, leading a team of Human Resources Business Partners who support our properties and operations teams.

This is a hands-on, strategic role for an HR leader who thrives in a high-growth and entrepreneurial environment – someone who can build systems and processes, elevate the employee experience, and coach leaders to bring out the best in their teams. Working closely with Managing Directors, Learning & Development and Corporate HR, this person will help design and deliver the programs, tools, and culture that define our people experience at PS.

We're looking for someone who is inspired by the art of hospitality, energized by building high-performing teams, and motivated by the opportunity to help shape a people function for scale.

Key Responsibilities

People Leadership

• Lead, develop, and inspire a team of HR Business Partners to deliver exceptional support to our field operations
• Build a culture of collaboration, accountability, and growth within the HR field team
• Act as a trusted advisor to Managing Directors and field leadership, ensuring alignment between business priorities and people strategies
• Coach and empower leaders to elevate performance, engagement, and team culture

Building Systems & Structure

• Parter with HQ and field leadership to design and implement scalable HR systems, policies, and processes that support rapid growth
• Work closely with in-house legal counsel on employment matters
• Drive consistency across key HR functions, performance management and offboarding
• Collaborate with Corporate HR to ensure seamless communication and alignment on strategy, tools and initiatives
• Identify and execute opportunities to improve efficiency, clarity, and employee experience across HR touchpoints

Employee Experience & Development

• Champion a people-first culture by supporting programs that enhance connection, recognition, and purpose across teams
• Ensure that employee relations strategies are effectively implemented across the field business, maintaining compliance with employment laws and Company policies while addressing employee concerns promptly and fairly. Lead escalated employee relations investigations.
• Partner with Learning & Development to align training and career growth opportunities with business needs
• Support talent review, succession planning, and leadership development efforts to build future-ready teams
• Act as an advocate for employee engagement, inclusion, and wellbeing across all levels of the organization
• Ensure compliance with all Federal, State and local laws

Scaling for Growth

• Contribute to the design and execution of a field HR strategy that supports expansion and new property openings
• Collaborate across HR, Talent, and Learning teams on initiatives that strengthen culture, elevate performance, and prepare the organization for its next stage of growth
  Provide insight to senior leadership on emerging people trends, organizational needs, and market opportunities

Perform other related duties and projects as assigned

Education and Experience

• Bachelor's degree in Human Resources, Business Administration, or related field
• 5-7+ years of progressive HR experience, preferably within the luxury hospitality or service industries with at least 3 years in a field or multi-unit leadership role
• Demonstrated experience managing a geographically dispersed team
• Background in luxury or lifestyle hospitality, or other service-oriented environments
• Proven ability to build and lead effective HR teams in a dynamic, growth-oriented organization
• Strong knowledge of HR operations, employee relations, and organizational development
• Excellent communication, coaching and relationship-building skills
• A balance of strategic vision and hands-on execution, with the ability to pivot quickly in a fast-paced setting
• Passionate about hospitality, people development, and building meaningful workplace experience

Employee Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching
• Health and Dependent Care FSA and HSA with company matching.
• Unlimited PTO
• Monthly Health and Wellness, and cell phone reimbursement
• A great career path with promotion opportunities

Salary Range: $135,000-150,000 Annually

Job Type

Full-time/hybrid (Monday-Friday)

Work Location

PSMIA – Miami, FL