3053 - NMCI / Flank Speed End User Support Specialist (Contingent)

1 week ago

Norfolk, Virginia, United States Alakaʻi Services and Poe'hana Group, Inc. Full time

The NMCI/Flank Speed End User Support Technician provides comprehensive IT support services for Commander, Naval Surface Force Atlantic (COMNAVSURFLANT) Headquarters and subordinate shore commands. This role ensures optimal functionality, maintenance, and accountability of NMCI/Flank Speed systems, seats, and peripherals. The ideal candidate will possess a strong background in end-user technical support, NMCI seat management, and government IT asset oversight.

Key Responsibilities:

  • End User Support:
    Provide NMCI/Flank Speed end user assistance, troubleshooting, and hands-on technical support for headquarters and subordinate command personnel.
  • Seat Management:
    Manage, maintain, and track NMCI seat and peripheral Contract Line Item Numbers (CLIN) orders, ensuring accurate records for all CNSL ashore subordinate commands.
  • Technical Response:
    Address technical issues impacting CNSL staff operations and readiness assessment missions, coordinating with NMCI Help Desk as necessary.
  • Configuration & Deployment:
    Configure and prepare laptops for remote access to support staff travel and mission readiness.
  • Inventory Management:
    Maintain an accurate and up-to-date inventory of NMCI and government-owned IT assets, including hardware, software, and peripheral devices.
  • Program Support:
    Develop and maintain project and program plans, establish milestones, and participate in program reviews, status assessments, and planning sessions.
  • Reporting:
    Prepare and provide periodic NMCI Program Maintenance reports to the CIO to support annual budget reviews and funding justifications.
  • Hardware/Software Support:
    Provide user support for NMCI hardware and software, including Microsoft Office and other authorized applications.
  • Peripheral Management:
    Assist with installation, configuration, and troubleshooting of printers and other peripheral devices.

Qualifications:

  • U.S. Citizenship required
  • 2+ years of experience supporting NMCI or similar DoD IT environments preferred
  • Proficiency with Microsoft Office Suite and common NMCI tools
  • Strong troubleshooting and customer service skills
  • Familiarity with inventory management and asset tracking systems
  • Ability to work independently and collaboratively in a high-tempo environment

Required DoD Systems, Tools, and Framework Experience

    • NMCI/Flank Speed seat and account management.
    • Active Directory user and group administration.
    • SECNAV M and SECNAVINST cybersecurity compliance.
    • Microsoft 365 and Azure Government Cloud environment familiarity.

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