911 Operator

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).

Do you have what it takes to answer 9-1-1 emergency and non-emergency calls for service?

The Public Safety Communication Specialist is an entry-level position, and the answering point for all 9-1-1 and non-emergency Police/Fire/Medical calls made within the city of Plano, Texas. Public Safety Communication Specialists are initially trained as call-takers, and must be able to accurately enter calls for service using a Computer Aided Dispatch system and must be able to control stressful situations in a calm and concise manner while performing multiple tasks. After approximately six months, the Public Safety Communication Specialists are radio channel trained to become Police, Fire or National Crime Information Center (NCIC) Dispatchers.

What you need:

• To be at least 18 years of age
• A high school diploma or GED
• To be a US Citizen
• Knowledge of telephone skills related to a multi-function phone or PBX system
• Pass pre-employment testing
• Availability to work a variety of shifts as assigned including days, evenings, nights weekends, holidays and overtime as needed

What happens next:

• Complete online application through
• Complete Critical testing
• Complete a Personal History Statement
• Panel interview
• Polygraph exam and psychological evaluation
• Background investigation
• 1-Hour observation and final interview with department manager
• Hearing, vision, color-vision tests, physical/medical evaluation

NOTE: The minimum hourly rate for this position is $25.95.

Please contact PSC Recruiter, Sean Lugar or Jessica Stewart with any questions at

To review the complete Public Safety Communication Specialist job description click here.

Equal Opportunity Employer - EOE/M/F/V/D

Open positions are subject to close without notice.