Operations Programs Coordinator

Job Details Level: Entry Job Location: Georgetown Yards Seattle, WA 98134 Position Type: Full Time Salary Range: $ $35.79 Hourly Job Shift: Day

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

The Operations Programs Coordinator is a critical connector across departments, teams, volunteers, and external partners—ensuring effective communication, alignment of goals, and smooth collaboration.  This role plays an essential part in the success of Lifelong's Food & Nutrition Program by overseeing fleet operations, coordinating volunteer engagement, and supporting program administration.

The Coordinator must balance attention to detail with the ability to forecast and manage competing demands, always prioritizing the client and volunteer experience. They identify gaps, resolve conflicts, and implement solutions that enhance efficiency and advance organizational goals. Strong communication and relationship-building skills are key to success in this role. This regular, full-time, non-exempt, union position is 100% on-site in the Georgetown neighborhood of Seattle.

Qualifications

Essential Duties:

Fleet Management and Routing:

• Route and dispatch deliveries for Agency vehicles; provide all necessary paperwork.
• Assign volunteer delivery areas and dispatch volunteer drivers. 
• Maintain vehicle records, including maintenance logs, permits, insurance, and license tabs.
• Track mileage, fuel usage, and fuel card transactions; collect receipts for invoicing.
• Manage DMV paperwork and coordinate vehicle inspections.
• Serve as the primary contact for fleet drivers; monitor delivery schedules and performance.
• Build and maintain relationships with auto service vendors; schedule repairs, recalls, and preventive maintenance.
• Track, analyze, and report key fleet KPIs (e.g., utilization, on-time delivery, volunteer driver satisfaction/retention).
• Partner with Client Services, Facilities, and Warehouse teams to respond to urgent service needs.
• Initiate third-party delivery (3PD) shipments and coordinate with warehouse staff.
• Represent the organization at external meetings and stakeholder gatherings such as the Food Is Medicine Coalition.

Volunteer Engagement:

• Build and maintain strong, long-term relationships with volunteers and partner organizations.
• Process volunteer applications and paperwork, including background checks and training compliance.
• Forward new volunteer applications to appropriate program managers. 
• Coordinate volunteer scheduling for projects, recognition events, fundraising, and community outreach.
• Facilitate communications with volunteers about events, holidays, and program updates.
• Serve as a visible and approachable point of contact for Food & Nutrition volunteers at the Georgetown Yards facility.
• Support and address staff or volunteer concerns, ensuring a positive and engaging experience.

Administration:

• Enter and maintain program data in Lifelong's Volgistics database.
• Generate and distribute volunteer reports through Volgistics.
• Maintain organizational calendars and update records as needed.
• Adhere to organizational protocols for program documentation and data collection.
• Perform additional duties as assigned.

Core Competencies:

• Communication Skills: Excellent verbal and written communication. Effectively convey complex information to ensure volunteers understand how their role supports Lifelong's mission.
• Interpersonal Skills: Build relationships with internal and external stakeholders and navigate challenging and delicate situations with diplomacy and sensitivity.
• Adaptability: Flexibility and responsiveness to change. Proven ability to work independently and in a collaborative team environment.
• Project Management: Able to develop project plans, prioritize multiple projects, follow through, and meet deadlines in a time-sensitive environment.
• Technology Proficiency: Strong computer skills, including database management and reporting tools.

Education and Experience:

• 1-3 years client-facing or customer service experience required.
• 1 year of experience serving in a leadership capacity.
• BA in a related field preferred. 
• Strong commitment to Lifelong's diversity, equity, and inclusion work, and demonstrated interest in social justice is desired.
• Sensitivity to issues and concerns of communities of color and other diverse groups, including working with people from diverse backgrounds, is highly desired. Deep passion for creating an inclusive and equitable work environment.

Benefits:

• Comprehensive medical, dental, and vision benefits
• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year
• 401(k) match
• Flexible spending accounts
• Life insurance options
• Long term disability
• Mass transit subsidy
• 15 paid holidays per year

Work Environment:

• This position operates in a professional office environment and requires extended periods of sitting at a desk and working on a computer. Occasional standing, walking, and light lifting of up to 20 pounds may be required to support office or event needs. The role may also involve occasional attendance at events or activities that take place outside of normal office settings or standard business hours.
• Occasional off-site work transporting Lifelong vehicles for repair or service. 
• Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.
• This position is 100% on-site in the Georgetown neighborhood of Seattle.

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About Lifelong:

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community. Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

EEO Statement:

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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DISCLAIMER: INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are an integral part of a compensation system, effective performance review system, related promotion, transfer, layoff, etc. decisions.

All descriptions have been reviewed to illustrate the job functions and basic duties, in addition to peripheral tasks or those that could generally be considered as other duties as assigned.

In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the positions.

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