Operations Manager
2 hours ago
Signal Security
Signal Security is seeking a results-driven Operations Manager to lead security operations across our Jacksonville and Ocala markets. This is a senior operational leadership role for someone who thrives in fast-moving environments, takes full ownership of outcomes, and builds disciplined, high-performing teams.
Jacksonville is a high-volume, high-visibility market, and Ocala is a growing operation requiring consistent leadership and execution. This role is not about maintaining the status quo. It is about enforcing standards, strengthening accountability, and driving consistent execution across people, processes, and customer relationships in both markets.
As Operations Manager, you will oversee all daily operations in Jacksonville and Ocala and work directly with market-level supervisors who report to you. You will be accountable for operational performance, compliance, customer satisfaction, and profitability across both locations.
What You Will OwnFull oversight of day-to-day security operations in the Jacksonville and Ocala markets
Direct leadership of supervisors and field leadership through clear direction and accountability
Real-time operational decision-making with appropriate escalation
Schedule integrity, coverage reliability, and response execution across all posts
Hiring, onboarding, training, and retention of quality security personnel
Enforcement of licensing, training, post orders, and company SOPs
Performance management, coaching, documentation, and corrective action when required
Oversight of vehicles, equipment, and operational readiness
Proactive customer engagement, relationship management, and issue resolution
Execution of company initiatives and operational goals
Monitoring and managing labor efficiency, overtime, and operational costs
Understanding and managing profit and loss, including labor and market-level expenses
Proven experience managing teams in an operational, field-based environment
Prior experience in security operations or a highly regulated industry strongly preferred
Demonstrated ability to lead through structure, accountability, and follow-through
Comfort operating in high-call, high-interruption environments
Strong working knowledge of compliance, audits, and documentation requirements
Excellent communication skills — clear, direct, and professional
Customer-focused mindset with confidence in client-facing situations
Experience or strong working understanding of P&L management
Ability to prioritize effectively under pressure
Highly organized, decisive, and solution-oriented
This role requires a leader who:
Takes ownership instead of waiting for direction
Makes decisions and stands behind them
Addresses performance issues directly and professionally
Escalates issues appropriately — not reflexively
Builds consistency across shifts, posts, and personnel
- Leads with standards, not emotions
This is a leadership role.
This Role Is For You If YouEnjoy building order in complex, multi-site environments
Thrive under responsibility and ownership
Believe accountability is a leadership tool
Are motivated by results and execution
Take pride in building strong teams and reliable operations
Competitive compensation aligned with multi-market operational responsibility
Leadership autonomy with clear expectations and support
Growth opportunities within a multi-market organization
A role where your execution directly impacts customer satisfaction and profitability
This role is based in Jacksonville, FL, with regular oversight and travel to our Ocala, FL operation as required.
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