front desk medical receptionist

1 week ago

Raleigh, North Carolina, United States FYZICAL Full time

About FYZICAL Raleigh – North HillsFYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one-on-one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence. We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community We are expanding and looking for a Front Desk Medical Receptionist who is personality plus — someone who lights up a room, loves helping people, and takes pride in creating an exceptional experience for every patient who walks through our door. Our Customer Care Specialist is the heartbeat of our clinic. This entry-level administrative role blends customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination. You set the tone for each patient's journey with us — from the first welcome to the final graduation bell. You'll work closely with our Clinical Director, therapists, and operating manager to keep the clinic running smoothly, ensuring every interaction is friendly, efficient, and unforgettableBenefitsWe believe in caring for our team the same way we care for our patients. Full-time employees receive:Health insurance401(k) with employer matchPaid time offPaid holidaysA fun, team-oriented culture where your work truly mattersWhat Makes FYZICAL Different?At FYZICAL, you're not just "running a front desk."You are:A welcoming face patients look forward to seeingA memory-maker for people in pain or fearA partner to a talented clinical teamAn essential part of a fast-growing, family-owned, mission-driven businessWe are passionate about helping people get better — and we're looking for someone just as passionate about people, service, and creating joy in the moments that matter.Deliver Best-in-Class Patient ExperienceGreet every patient and visitor with genuine warmth, eye contact, and a smileCreate a positive, calming, and friendly environment from check-in to check-outAnswer phone calls and manage patient questions, intake, and schedulingBuild relationships — learn names, celebrate progress, and create memorable momentsFront Office Operations & SchedulingSchedule evaluations and follow-up appointments with accuracy and efficiencyConvert referrals into timely evaluation appointmentsManage daily schedules for therapists to maximize access and minimize gapsMaintain an organized, professional, and clean front officeInsurance & PaymentsVerify insurance coverage and authorization requirements using established processesClearly communicate benefits and financial expectations to patientsCollect patient payments at time of servicePrepare daily deposit summariesClinic Support & Administrative ExcellenceMonitor patient arrival rates and proactively follow up on cancellations or missed appointmentsSupport documentation workflows and routingAssist with physician outreach or patient communication when neededTrack clinic supplies and notify the operations team as neededSupport special events, marketing activities, or community engagement effortsWork Environment & ScheduleFull-time, Monday–Friday (40 hours/week) or Part-time also availablePrimarily seated office work with frequent interaction with patients, families, therapists, and vendorsNormal front-office physical activity (walking, light lifting

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