Operations Management Trainee

Under the direct supervision of the Manager, works with Property Management staff to assist in the management, operation, maintenance and administration of a specific Philadelphia Housing Authority (PHA) public housing development or scattered sites properties. Ensures compliance with established Public Housing and HUD policies, practices, rules and regulations; performs other related duties.

Annual Salary- $45,000.

Minimum education:

Bachelor's degree in Business Administration, Human Services, Property and Facilities Management or a related field; AND or management experience; OR an equivalent combination of education and experience.

Minimum experience

0-3 years of related job experience

Competencies (Skills, knowledge, abilities):

Excellent Communication skills

Interpersonal skills

Organizational skills

Customer Service Skills

Leadership Skill

A strong positive attitude and willingness to learn

Proficient with Microsoft Office Suite or related software.

Bilingual: English and Spanish preferred

Certifications, Licenses required:

May require possession of a valid Commonwealth of Pennsylvania Class C Driver's License.

Certification as a Property Manager is preferred

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. (List 7-12 essential duties)

• Completes structured rotations through different Public Housing, Low Income Housing Tax Credit (LIHTC) locations to learn the core functions of property management
• Completes structured rotations through Operations Maintenance and Compliance divisions to gain exposure to all facets of Housing Operations functions
• Completes specific work assignments as assigned and overseen by a Supervisory Property Manager or Property Manager and performs related work as required.
• Observes and executes all demonstrated responsibilities of day-to-day management, as introduced by assigned supervisor
• Provide effective customer service to a diverse portfolio of applicants, residents and other stakeholders
• Demonstrates acclimation to PHA's internal business systems, policies and procedures
• Observes and, under supervision from Property Manager or Supervisory Property Manager, completes recertification interviews and leasing of vacant units
• Develops and implements community activities designed to enhance and improve community quality of life.
• Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
• Acquires training in functions and operations of related departments to facilitate subsequent transferability between departments and to provide greater promotional opportunities.
• May be required to attend company-sponsored training classes.
• Prepare statements, reports and analysis as needed by management.
• Stays abreast of new trends and innovations in the field of property management.

Other duties as assigned

Supervisory responsibilities:

None

Work environment:

Normal office environment and various PHA property sites, and residence locations.

May be assigned to work evening hours, and weekend hours.

Physical demands:

Sedentary work that primarily involves sitting/standing.

Must be able to lift up to 15 pounds at times.

Travel required:

Travel to various PHA Philadelphia property sites as warranted.

All applications will be accepted via PHA's jobs board, at

About the Philadelphia Housing Authority (PHA)

Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.

Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.