Customer Navigator

6 days ago

Palo Alto, California, United States Northbound DGS Full time

Education Qualifications

High school diploma or GED equivalent.

Experience Qualifications

1+ years' experience working in healthcare setting (i.e. hospital, medical / dental office, nursing facilities etc.)

- or completion of a navigation certification program

- or 2+ years' experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.)

Basic PC Skills (Windows, Excel, and Word)

Good communication, customer service, interpersonal skills and cross cultural competency.

Working knowledge of EPIC or other patient database

Working knowledge of one or more of the following:

- health care systems

- conflict resolution

- professional boundaries

- understand how to link patients to diagnostic and follow up test / treatment

- Strong communication, customer service, interpersonal skills

- PC skills (Windows, Excel, and Word)

- Strong medical terminology knowledge

- Tasks:

- Way finding

- Concierge: provide information on community resources, hotels, transportation, etc.

- Delivery of guest services' amenities

- Courtesy visits

- Manage site specific navigation needs: ED, SAU, ASC, fountain entrance. Works collaboratively with leadership in those areas to provide communicate and enhance patient experience.

Required Knowledge, Skills and Abilities

Ability to adjust communications to fit the needs and level of understanding of the receiver

Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations

Ability to maintain confidentiality of sensitive information

Ability to remain calm under pressure and apply sound judgment

Ability to solve problems and identify solutions

Ability to speak and write effectively at a level appropriate for the job

Knowledge of computer systems and software used in functional area

Job Type: Contract

Pay: $ $26.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Ability to Commute:

  • Palo Alto, CA Preferred)

Ability to Relocate:

  • Palo Alto, CA 94302: Relocate before starting work (Preferred)

Work Location: In person

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