Patient Service Specialist

7 days ago

Vero Beach, Florida, United States Cleveland Clinic Full time

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, you will help facilitate a positive experience for patients and their families. Using your customer service skills, you can assist in ensuring the unit runs smoothly and patients feel informed and at ease. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position worksdays from 8:00AM – 5:00PM.

A caregiver who excels in this role will:

  • Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.

  • Investigate, triage and resolve patient issues using the established HEART model.

  • Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences.

  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

  • Enter and maintain confidential patient information.

  • Encourage patient utilization of front-end technology and provide guidance, encouragement, education and hands-on training.

  • Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

  • High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree

  • Working knowledge of PC window applications

  • Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

  • Knowledge of medical terminology

  • Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you:

Physical Requirements:

  • Dexterity sufficient to operate a PC and other office equipment.
  • Requires extended periods of standing, walking or sitting.
  • Good visual acuity through normal or corrected vision.
  • Must be able to navigate various locations and function in a fast-paced, hectic environment.
  • Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

  • Patient Service Specialist

    2 weeks ago

    Deerfield Beach, Florida, United States RUSH Physical Therapy Full time $17 - $19

    OverviewPatient Service Specialist - FloatDeerfield, ILRUSH Physical TherapyPosition will serve as a PSS-Float for clinics in the Deerfield AreaLocation: Float PositionHome Clinic (455 Lake Cook Rd, Deerfield, IL Position Type: Part Time Schedule: Monday-FridayCompensation: $ /hour (based on experience)When patients enter our outpatient physical therapy...

  • Patient Service Specialist

    1 week ago

    Pompano Beach, Florida, United States Cleveland Clinic Full time $45,000 - $65,000 per year

    The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while...

  • Patient Service Specialist

    4 days ago

    Pompano Beach, Florida, United States Cleveland Clinic Full time

    The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while...

  • insurance specialist i

    2 weeks ago

    Pompano Beach, Florida, United States Patient Care America Full time $60,000 - $120,000 per year

    Patient Care America is a premier renal healthcare provider specializing in precision medicine nutrition support and clinical solutions for kidney disease patients. We offer evidence-based therapies such as IDPN (Intradialytic Parenteral Nutrition) and IPN (Intraperitoneal Nutrition) to help manage malnutrition and improve clinical outcomes. Backed by...

  • Patient Service Specialist PR- Patient Registration

    1 week ago

    Cocoa Beach, Florida, United States Health First Full time $40,000 - $60,000 per year

    Job Requirements The scheduled for this position is hour shifts, 8pm-6:30am. Holidays and every other weekend with a rotating schedule every 2 weeks.POSITION SUMMARYThe Patient Service Specialist Patient Relations (PR) ensures the Mission/Vision and financial integrity of Health First, Inc. by achieving sustainable levels of internal and external customer...

  • Imaging Referral Specialist

    2 weeks ago

    Vero Beach, Florida, United States Whole Family Health Center Full time $40,000 - $60,000 per year

    Imaging Referral SpecialistThe Imaging Referral Specialist is responsible for clinical referrals with particular focus on Imaging requests for patients. The Imaging Referral Specialist is charged with the timely and accurate scheduling of all clinical imaging referrals, as requested by the patient's primary care provider.CommunicationGood oral and written...

  • Patient Service Specialist- Back-Office Support

    1 day ago

    Pompano Beach, Florida, United States Cleveland Clinic Full time

    The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while...

  • Patient Care Coordinator

    1 week ago

    Vero Beach, Florida, United States Benson Dental Care Full time $40,000 - $60,000 per year

    PURPOSE OF THE JOB:We are seeking a personable and professional Patient Care Coordinator to ensure that dental patients' appointments are efficiently scheduled, rescheduled, or canceled based on their needs. This role is crucial in maintaining smooth operations within our practice. The Patient Care Coordinator will be responsible for entering patient...

  • Patient Access Specialist

    2 weeks ago

    Palm Beach, Florida, United States University of Miami Full time $43,200 - $88,800 per year

    CORE JOB SUMMARYThe Patient Access Specialist (On-Site) is responsible for coordinating a wide range of complex duties that support front end revenue cycle and clinic functions for hospital and clinic operations that impact the patient experience. Serves as functional expert for department peers and oversees team adherence with established policies and...

  • Patient Access Specialist I

    5 days ago

    Daytona Beach, Florida, United States Halifax Health Full time

    Variable (United States of America)Patient Access Specialist I - Daytona EDThe Patient Access Specialist is responsible for performing duties associated with Scheduling, Pre-registration, Registration, Insurance Verification, and Financial Counseling.   Accurately schedule patients being registered for a hospital service.  Obtain necessary documents...