Supervisor/Server at Seis Downtown

7 days ago

Tucson, Arizona, United States Seis Kitchen Downtown Full time

Position Summary:

Supervisors work full-time; working a mixture of serving shifts and shifts as the Manager on Duty. Supervisors are in development for future full-time assistant manager roles. Seis Kitchen is a growing local business that began as a food truck in 2012 and now operates three fast-casual dining restaurants. We are seeking candidates that want to be apart of a great place to work where we serve award winning food made with fresh ingredients and deliver exceptional service to not only our guests but also each other Free meals and discounts are available every day. We look forward to development and promoting from within the company as we expand. Having a work-life and personal-life balance is important; we are closed major holidays like Easter, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Day.

Responsibilities including but not limited to:

  • Greet and welcome guests in a friendly and efficient manner, ensuring a positive dining experience.
  • Take and accurately input customer orders using the restaurant's POS system.
  • Ensure timely and accurate delivery of food to tables, maintaining a high level of efficiency in a fast-paced environment.
  • Provide exceptional customer service by addressing any inquiries, dietary restrictions, or special requests from guests.
  • Monitor and maintain cleanliness of tables, chairs, and dining area, promptly clearing used dishes and utensils.
  • Collaborate with kitchen and support staff to ensure smooth coordination of orders and minimize wait times.
  • Handle cash and electronic transactions accurately, processing payments and returning change efficiently.
  • Actively contribute to a team-oriented atmosphere, supporting colleagues during busy periods and sharing responsibilities.
  • Oversee daily restaurant operations, ensuring a smooth flow of service and adherence to established standards.
  • Assume the role of manager on duty during assigned shifts, taking responsibility for staff management and decision-making.
  • Conduct pre-shift briefings to communicate key information, such as menu updates, promotions, and operational expectations.
  • Provide guidance and support to serving staff, fostering a positive and collaborative work environment.
  • Assist in the training and development of new and existing team members, focusing on enhancing service skills and product knowledge.
  • Monitor and enforce sanitation and safety standards, ensuring a clean and hygienic working environment.
  • Handle customer concerns or issues promptly and professionally, striving to resolve problems to the satisfaction of guests.
  • Collaborate with the management team to implement and reinforce operational policies and procedures.
  • Act as a role model for exceptional customer service and efficiency, setting high standards for the team.

Requirements:

  • Previous experience in a supervisory or leadership role within the restaurant industry.
  • Strong organizational and multitasking abilities to manage both serving and managerial responsibilities.
  • Excellent communication and interpersonal skills to lead and motivate a diverse team.
  • Ability to make informed decisions and solve problems effectively in a fast-paced environment.
  • Willingness to work a flexible schedule, including evenings, and weekends.
  • Commitment to personal and team development, with a goal of advancing to an assistant manager position.
  • The ability to stand and walk for extended periods.
  • Capable of lifting and carrying trays of food and beverages, as well as handling other items related to the restaurant, weighing up to 50 pounds.
  • Manual dexterity for handling administrative tasks, managing paperwork, and operating the POS system.
  • Stamina to navigate between responsibilities, maintaining a high level of energy and focus.
  • Flexibility to address physical demands associated with serving duties, including bending, stooping, and reaching.

Note: The Supervisor role involves a combination of serving shifts and managerial duties, providing a developmental pathway for future full-time assistant manager positions.

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