Senior Administrative Associate

Job Posting Title:

Senior Administrative Associate - Office of the Registrar

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Hiring Department:

Office of the Registrar

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our goal is to recruit and support staff and students with a wide range of backgrounds, ideas, and viewpoints. Our dynamic community is committed to fostering meaningful connections and togetherness that strengthen teaching and learning, research and creativity, and our positive contributions to society. The Office of the Registrar hires for the needs of the entire office; however, this position will initially support core administrative and operational functions. Must be eligible to work in the United States on a full-time basis for any employer.

This position requires a self-motivated individual who demonstrates strong interpersonal skills and sound decision-making abilities. The role involves performing advanced and complex activities related to the office's core processes, requiring attention to detail, technical expertise, and sound judgment. Tasks are often demanding and may require interpretation of policies, problem-solving, and analytical skills. The responsibilities of this position require an autonomous, ethical individual who provides direction, guidance, and support to other staff members in a communicative and timely manner. Providing administrative support, assistance to senior management, and producing reports or presentations for campus use is expected.

Responsibilities

• Conduct various activities in the Office of the Registrar, including but not limited to assisting students, faculty, and staff in person, by phone, or via email regarding academic records, university policies, and administrative processes. Provide general consultative support at Texas One Stop.
• Process requests related to academic records, transcripts, course information, and other Registrar-managed data. Enter, update, and verify the accuracy of records in university systems. Maintain and organize documents, write and edit office correspondence, and compile information for reporting purposes.
• Research and retrieve data to respond to inquiries and requests from the university community or external entities. Troubleshoot customer inquiries, issues, and complaints, providing timely and accurate resolutions.
• Coordinate the exchange of information with academic and administrative offices consistent with institutional policy, state law, and federal regulations. Communicate information and data to students, faculty, staff, and reporting entities.
• Represent the office as a departmental liaison. Serve as lead for one or more functional tasks or projects within the unit.
• Actively participate in meetings, training, and presentations. Analyze, interpret, and present data or process updates. Participate on and support office and cross-campus project teams.

Required Qualifications

Bachelor's degree and at least three years of administrative experience. Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat. Demonstrate adaptability, experience working in a team setting, attention to detail, ability to engage, be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills. Ability to display tact and professionalism, work cooperatively in the office environment, and provide excellent customer service. Require minimal supervision and use of time efficiently. Respond to requests for service and assistance. Exhibit sound and accurate judgment. Demonstrate persistence and overcome obstacles. Ability to take initiative in working both independently and in cooperation with others.

Relevant education and experience may be substituted as appropriate .

Preferred Qualifications

Experience with student academic records in a university setting. Experience working with the UT Mainframe. Extensive experience in a position that demonstrated advanced competency in direct customer service, problem-solving, process improvement or related job knowledge. Proven ability to analyze issues and offer practical solutions. Demonstrated organizational ability, negotiation skills, and ability to work under pressure. Experience in identifying and resolving problems in a timely manner. Experience learning, understanding, interpreting, and explaining complex policies and/or legislation. Proven ability to analyze issues and offer practical solutions. Experience working in a university environment and assisting individuals from varioius cultures. Strive to continuously build knowledge and skills. Experience managing student workers/employees.

Salary Range

$50,010

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left-hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled into your application. The application is one page, and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an

equal opportunity/affirmative action employer

, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original

documents

to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish)

[PDF]
- Right to Work Poster (English)

[PDF]
- Right to Work Poster (Spanish)

[PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in

HOP-3031

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The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may

access the most recent report here

or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.