Rooms Controller

5 days ago

Park City, Utah, United States Marriott Vacations Worldwide Full time

Hourly Rate: $23.60

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Rooms Controller at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

    • Benefit Eligibility will vary by position

Site Specific Perks

  • Seasonal Retention Bonuses
  • Gold Pass usage (good for any resort in Utah)
  • Ski in/Ski out Work Access in Winter, Best trails in Summer for Hiking
  • Free ski rentals through Park City Sports
  • 20% off food at Legacy Lodge
  • Monthly associate recognition and reward programs
  • Department celebrations
  • Associate Appreciation Week

As a Rooms Controller, a typical day will include:

  • Assigns a room according to guest requests and preferences whenever possible.

  • Reviews/Tracks/Accommodates requests for room/check-out changes when possible.

  • Performs duplicate reservation checks; block rooms.

  • Confirms reservations and cancellations.

  • Communicates to appropriate staff that there are guests who are waiting for an available room.

  • Organizes and coordinates check-in/pre-registration procedures for arriving groups.

  • Reviews requests for late check-outs and approves according to occupancy.

Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Contribute to team goals.

  • Always follow company policies and safety procedures.

To Become a Rooms Controller at MVW:

  • Available to work various shifts, holidays, and both weekend days.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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