Shift Manager

3 days ago

New York, New York, United States New York Pilates Full time

We Want You

New York Pilates is hiring for Shift Managers across the NYC Region. As the Shift Manager you will provide managerial support when the Store Manager or other business leaders are not available on-site. You are responsible for overseeing business operations, delegating tasks to team members, and resolving problems that occur on shift. Your duties include managing/ordering supply inventory, leading check-in and schedule operations, coordinating employee responsibilities to improve efficiency or customer service. Shift Managers will perform the same tasks as employees while having the authority to manage co-workers in the absence of a studio manager. Shift Managers are responsible for resolving an issue and ensuring work is completed on schedule within a shift. You make sure that your team is meeting benchmarks for success, take care of employee absences, resolve issues with equipment, and closing or opening tasks, plus ensuring all customer and student responses will be handled in a timely manner and up to NYP standards. 

 

Reporting to the Studio Manager, the Shift Manager, will be responsible to work on-site for all shift hours. This is a full-time, hourly position. All candidates must be available to work nights, weekends, and holidays; in line with our Studio business hours. 

 

The interview process will include video submission outlining details around your experience and highlighting your personality; We can't wait to meet you 

 

The Role 

Act as a Manager on Duty: Serve as the MOD when needed with the responsibility to assign tasks, supervise employees, and manage shift performance.Achieve Sales Targets: Meet or exceed monthly sales targets through proactive selling strategies and relationship management. Performance & Standards: Ensure brand standards, goals, and equipment are all up to the NYP standard.Student & Customer Relations: Build strong relationships, troubleshoot issues, and resolve conflicts effectively and efficiently.Project & Attendance Management: Oversee projects, monitor attendance, and communicate needs. Support performance metrics for all team members such as brand standards, sales goals, schedule expectations, shift expectations and ensure all such metrics are met.Compliance: Adhere to company policies, safety standards, and handle emergency communication.Other duties as assigned 

Requirements: 

5+ years in the boutique fitness industry and/or 3+ years in a managerial or supervisory role in the retail spaceMinimum 3 years of experience working in retail and driving salesStand, walk, and remain active for extended periods (up to 4–6 hours per shift)Lift, move, and adjust studio equipment or retail boxes (up to 25 lbs, occasionally throughout a shift)Maintain quick responsiveness in a fast-paced environment (checking in students, handling transactions)Navigate studio software systems (e.g., Mindbody, POS) with accuracy and speedCommunicate clearly and professionally with students, instructors, and teammatesSupport class turnover by assisting with light cleaning and resetting of equipment between sessionsTake at least 4 Pilates classes per month to remain familiar with NYP's experience and product. Reasonable accommodations will be considered.Demonstrated history of consistently achieving monthly sales goalsAbility to manage customer expectations and proven experience in customer experienceCompany Ambassadorship: promotes the company through own actions and relationshipAdaptability and Resilience: willing and able to be flexible and pivot based on prioritization of student and/or business needsGrit and Problem Solving: ability to persevere toward a goal despite being confronted by obstacles and distractionsExcellent interpersonal and verbal communication skillsEffective decision-making skills Leadership skills with ability to set-goals and motivate team members 

Bonus Points 

Love for Pilates and Group Fitness classes Co-Collaborating with Teams  

The Offer

We are building an A+ team with talented individuals. And we are here to help you along the way Here are some of the great perks you get working with us

Competitive Compensation

There is a $22-$25/hr pay rate for this role. Candidates will be required to regularly work 30-40 hours/week.

PTO 

Our teams work hard, and we never want burnout to happen So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away 

All full time hourly employees will accrue up to 2 weeks of approved paid vacation (80 hours) and accrue up to 1 week of paid sick time off (40 hours).

Tuition Assistance

We love to keep knowledge at the top of our minds, and want our employees to be empowered to learn So we offer a quarterly stipend that can be used towards Continuing Education 

$500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward.

Health Benefits

NYP provides access to enroll in medical, dental, and vision benefits, although employee contribution is not currently available for the 2023 year. 

Free NYP Membership

Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes As an NYP team member, you will Unlimited complimentary NYP classes/month & 8 NYP guest passes/month (get to work out with friends

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