Water Damage Technician and Lead Technician
3 days ago
Benefits:
- Free uniforms
- Opportunity for advancement
- Training & development
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Position Overview Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers. Job Responsibilities
- Retrieve work orders, review the assigned route, and ensure the necessary equipment and supplies are loaded onto the truck before heading to the job site.
- Arrive at job sites on time and professionally represent the company.
- Explain the water mitigation process and next steps to customers, using company-provided materials as a guide, with or without a supervisor present.
- Execute water damage restoration tasks, including water extraction, content pack-outs, removal and disposal of non-salvageable materials, light demolition, and minor repairs as directed by the supervisor.
- Follow company protocols and industry standards to complete assigned jobs while maintaining quality control.
- Set up, monitor, and adjust drying equipment, making necessary daily modifications based on moisture readings.
- Conduct daily inspections and document job progress, ensuring proper drying and mitigation procedures are followed.
- Ensure proper handling, cleaning, and maintenance of equipment, supplies, and vehicles.
- Obtain customer signatures for job completion approval and request payments when applicable.
- Address customer concerns professionally and escalate unresolved issues to the supervisor as needed.
- Accurately document job details, take photos, and complete necessary paperwork in compliance with company policies and insurance requirements.
- Previous experience in water damage restoration is preferred.
- IICRC WRT / ASD certification is a plus.
- Ability to lift up to 70 lbs and work in various environments (attics, crawlspaces, basements).
- Strong problem-solving skills and attention to detail.
- Good communication and customer service skills.
- Ability to work on-call for emergency services (nights and weekends as needed).
- Valid driver's license with a clean record.
- Must pass a background check.
- Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
- Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
- Express or exchange ideas with others quickly, receive and act on detailed information given.
- For safety reasons, respirators, which are used in certain situations, must be able to seal to your face
- Use visual acuity to perform detail-oriented activities
- Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
Compensation: $ $26.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
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