Store Manager

6 days ago


Willowbrook Acres, Illinois, United States Crave Cookies, Orland Park Full time

Are you a strong leader with a passion for people? Do you enjoy an environment where no two days are the same?

We are seeking a motivated and experienced Store Manager to oversee all aspects of our store operations. As the Store Manager, you will be responsible for managing daily operations, ensuring excellent customer service, and driving sales growth. This is a hands-on role that requires strong leadership skills, exceptional organizational abilities, and a passion for delivering an exceptional product to our customers.

Responsibilities:

  • Manage all aspects of the store, including staff, inventory, catering and customer service and quality of our products.
  • Create employee schedules and assign tasks accordingly.
  • Hire, train, and supervise store employees, ensuring they provide excellent customer service and consistent products in accordance with Brand Standards
  • Ensure team is meeting or exceeding company efficiency standards.
  • Monitor and maintain inventory levels to meet customer demands through ordering with approved vendors.
  • Instruct staff in the preparation, cooking, garnishing, and presentation of product.
  • Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, proportioning, cooking and serving standards.
  • Develop and implement strategies to increase sales and profitability.
  • Adhere to health and safety regulations and maintain a clean and organized store environment.
  • Handle customer inquiries, resolve complaints, and ensure customer satisfaction.
  • Conduct regular store audits to assess performance and implement improvements.
  • Monitor and communicate updates on new products to the team.
  • Collaborate with leadership team to develop and implement promotional activities.
  • Responsible for maintaining appropriate cleaning schedules for kitchen floors, mats, walls, other equipment and food storage areas.
  • Ensures accountability by holding self and others accountable to meet corporate standards.

Requirements:

  • Proven experience as a store manager or in a similar role.
  • Strong leadership and communication skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of inventory management and point-of-sale systems.
  • Ability to work in a fast-paced environment and handle multiple priorities.
  • Passion for delivering exceptional customer service.
  • Knowledge of food safety and sanitation regulations.
  • Availability to work flexible hours, including weekends and holidays.

Required to work a minimum of 54 hours per week. To apply, please submit your resume and a brief cover letter highlighting your relevant experience and why you are interested in this position. We look forward to reviewing your application.

Note: Only shortlisted candidates will be contacted for an interview.

What's In It For YOU and Why You'll Enjoy Working for Us:

  • Competitive pay
  • Exceptional employee discounts
  • Discounts on tax preparation
  • Weekly Pay
  • Fun, rewarding, team focused environment
  • Be a part of the adventure with a chance for growth

What We Need from You

  • Work with other staff to achieve stated objectives in sales, costs, guest service and satisfaction, food quality, cleanliness, and sanitation
  • Strong leader with an attention to detail and ability to motivate team to succeed
  • Understanding of food safety practices
  • Team player with a passion for quality and people
  • Comfortable working in a fast-paced environment surrounded by active employees and crowds of customers.
  • Ability to work between the hours of 6 a.m. and 12 a.m.
  • Reliable transportation

Physical Requirements

  • Constant walking and standing, frequent bending, kneeling and reaching.
  • Must be able to communicate in English effectively through speech and writing.
  • Consistently lift up to 25 lbs.; occasionally lift up to 50 lbs.
  • Ability to work with professional kitchen equipment

We are an equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, our Company aligns with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $48, $52,000.00 per year

Benefits:

  • Employee discount
  • Paid time off
  • Store discount

Experience:

  • Store management: 1 year (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Ability to Relocate:

  • Willowbrook, IL 60527: Relocate before starting work (Required)

Work Location: In person


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