IT Technician

Gestamp is a multinational company specializing in the design, development, and manufacture of metal components for top vehicle manufacturers. With a global footprint and a commitment to innovation, we're shaping the future of mobility. Joining Gestamp means becoming part of a forward-thinking team dedicated to excellence, safety, and cutting-edge technology in the automotive sector.

THE OPPORTUNITY: IGNITE YOUR TECH CAREER

As our IT Support Technician, you will be the go-to expert for all technology needs at our Mason facility. Your mission will be to provide exceptional, customer-focused support, using your expertise and independent judgment to keep our operations running smoothly and securely. This dynamic role requires a proactive individual ready to own technology issues from identification to resolution.

KEY RESPONSIBILITIES: A DAY IN THE LIFE

• Problem Solver & Troubleshooter: Operate as the single point of contact for all local IT issues, using your discretion to diagnose, address, and resolve diverse hardware and software challenges.
• System Administrator: Provide hands-on support for desktop/laptop installations, maintenance, upgrades, and testing, ensuring all systems are robust and reliable.
• Network & Server Support: Work closely with the Network Administrator to troubleshoot issues, improve systems performance, and support Windows Server environments (2003/2008), Citrix, and network infrastructure.
• Information Security Guardian: Serve as the site's Information Security Responsible, monitoring objectives, defining controls, promoting awareness, and supporting the investigation of security incidents to protect our valuable data.
• Collaborator & Communicator: Build strong relationships with end-users and the broader North American IT team, ensuring all problems are solved to satisfaction and core issues are identified and corrected.
• Process Excellence: Execute daily IT processes according to policy, including backups, documentation, and reporting, while adhering to strict safety and quality standards (IATF/ISO).
• Continuous Improvement: Simulate or recreate end-user problems to find lasting solutions and continuously improve user experience.

WHAT YOU'LL BRING TO THE TEAM

Education:

A 2-year degree in IT support or a related discipline is required.

Experience:

At least 1 year of Help Desk/LAN support experience.

At least 1 year of experience supporting mobile users.

At least 1 year of experience with MS platforms and MS Office Applications support.

Technical Knowledge:

Strong problem-solving skills and desktop support experience.

Working familiarity with TCP/IP, virtualization applications, and storage technologies.

Knowledge of Windows Server, Citrix, and MS Office applications.

Familiarity with SAP, Linux, and Active Directory is a plus.

Mindset: Ability to work independently with little supervision, a positive attitude, and a commitment to safety and quality.

READY TO SHAPE THE FUTURE?

If you are a motivated IT professional looking for a role where you can make a tangible impact and grow your skills in a fast-paced environment, apply today Join Gestamp in Mason, MI, and help drive the technology that keeps the automotive world moving.