Document Services Manager

Description
The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients' interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States.

Zwicker is presently seeking a Document Services Manager to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail oriented, and driven to perform.

The base salary for this position is $65,000 per year.

Responsibilities Include

• Comply with the firm's policies and procedures, client and firm work standards, and compliance policies
• Responsible for assigning employees their work schedules and ensuring they are followed
• Responsible for the proper training and full knowledge of the procedures for his/her teams
• Evaluate employees on a regular basis for performance and informing management of any concerns
• Responsible for tracking and monitoring activity of workflows for their teams
• Continually motivate staff and maintain a positive work environment
• Monitor and forward time off requests for approval, review time records and schedule changes, ensuring coverage in their teams
• Other duties as assigned

Requirements

• Management experience in a team-oriented workplace (preferred)
• Demonstrated ability to lead and develop a department and department staff members
• Outstanding interpersonal relationship building and employee coaching and development skills
• Ability to effectively manage the work flow and staff
• Strong organizational and time management skills
• High level of professionalism
• Strong commitment to ethics and compliance standards
• Collaborative team player
• Effective decision-making skills
• Excellent interpersonal, oral, and written communication skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Able to work efficiently on computerized systems
• Above average Excel knowledge including analysis, filtering, and V-lookup
• Knowledge of civil litigation processes (preferred)
• Knowledge of the Fair Debt Collection Practices Act (preferred)

Physical Qualifications

• Be able to lift five pounds or more
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements for this position, please contact Human Resources.

This is a full-time, full-benefit position. The benefits package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401K with match.

No phone calls, no agencies, EOE, drug-free workplace.

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Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.