Sales Operations Manager

The Sales Operations Manager is responsible for driving operational excellence, customer development, and cross-functional alignment within the sales organization. This role plays a pivotal part in strengthening sales capabilities, optimizing end-to-end processes, and ensuring strategic alignment across teams to support the full lifecycle of business development—from customer engagement to production delivery.

The ideal candidate brings analytical thinking, and cross-functional collaboration skills to elevate the performance of the sales team, support scalable growth, and ensure an exceptional customer experience across the North American market.

Key Responsibilities

Customer Development & Lifecycle Management

• Identify and manage the Top 20 target customers; develop account expansion and bidding strategies with clear quarterly targets and accountability.
• Conduct tiered management of existing accounts, prioritizing strategic customers based on value, scalability, and product fit (e.g., DC/DA model, anti-hail solutions).
• Lead initiatives to improve customer experience and satisfaction through visits, events, and strategic engagement.
• Collaborate on market research, NPS surveys, and annual budgeting to inform customer strategy.

Sales Enablement & Capability Building

• Deliver comprehensive training programs covering solutions, compliance, and market insights to strengthen sales team performance.
• Partner with HR and external recruiters to build a high-performing team aligned with business goals.
• Lead team-building sessions to foster collaboration, knowledge-sharing, and innovative problem-solving.

Sales Process Optimization

• Streamline sales workflows and clarify authorization protocols related to pricing, customer segmentation, and decision-making rights.
• Conduct quarterly reviews and enforce cross-functional accountability with Operations, HR, and other departments for S&OP alignment and performance evaluations.
• Support the localization of sales resources in North America to increase responsiveness to strategic customers.

Sales Operations Management

• Oversee daily operations of the sales support function, including RFP responses, order processing, reporting, and incentive administration.
• Optimize resource allocation to support sales activities and ensure timely, accurate data for decision-making.
• Identify and resolve operational bottlenecks and support promotional campaigns to drive sales volume.

Customer Experience & Market Support

• Lead and refine customer engagement practices including factory tours, Illuminate line production scheduling, and feedback loops with sales and administration teams.
• Drive continuous improvement of customer satisfaction measurement (e.g., North America NPS) through updated tools and survey methodology.
• Concentrate sales resources toward high-impact customers to enhance retention and build competitive barriers.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• Minimum 5 years of experience in sales operations, sales enablement, or a related field.
• Strong understanding of sales strategy, pipeline management, and operational systems (e.g., CRM, ERP).
• Proven experience working with cross-functional teams (e.g., Sales, Operations, HR, Finance).
• Ability to think strategically and execute tactically in a dynamic, fast-paced environment.
• Excellent communication, data analysis, and project management skills.

Preferred Skills:

• Experience in the renewable energy, solar, or manufacturing industry.
• Familiarity with S&OP processes and performance metrics (e.g., POD, NPS).
• Bilingual in English and Mandarin is a plus.