Manager Ambulatory Laboratory Operations

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS: Full time. Primarily Day shift between 7:00 am and 3:30 pm Monday-Friday. Hours could vary between 5:45 am and 8:00 pm. Occasional Saturdays from 7:00 am-Noon.

Summary:

• Plans, organizes, directs, and supports Ambulatory Laboratory Services to ensure the overall effectiveness of its operation. May be responsible for one or more facilities within Lancaster General Health.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Oversees the operational efficiency, quality, and key performance indicators KPIs of ambulatory laboratory services in assigned Region. Functions as the Process Improvement Coordinator and maintains a tracking tool to measure and monitor performance.
• Develops plans for departmental orientation, education, and training of staff. Plays an active role in the growth and development of assigned staff.
• In collaboration with the Regional Director of Operations, manages various activities relating to the financial management of ambulatory laboratory services for assigned locations. Assists with budget preparation, manages departmental expenses and reviews monthly administrative reports for accuracy. Makes recommendations on expense reduction opportunities and develops action plans to correct variances, as appropriate.
• Works with Laboratory and Ambulatory leadership to optimize customer relations and meet service objectives. Facilitates communication, workflow analysis and process improvement to optimize and standardize ambulatory lab services across the health system
• Ensures quality and safety of all ambulatory lab operations in compliance with regulatory standards and laboratory standard operating procedures.
• Oversees Patient Access and Patient Financial Service activities related to the assigned ambulatory laboratory sites and ensures patient registration policies and procedures are followed. Distributes reports and corrects errors according to established guidelines for patient accounts and compliance purposes.
• Provides leadership oversight to all significant projects occurring within assigned ambulatory laboratory sites.
• Coordinates and actively participates in the marketing of ambulatory laboratory services, new program development expansion, and all other related activities as directed by the Regional Director of Operations.
• Serves as a patient experience advocate and role model by being a positive influence in the handling of customer and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Maintains customer service as a top priority and actively works to resolve customer concerns immediately. Monitors patient satisfaction and develops action plans as appropriate within assigned region.
• Maintains professional and positive working relationships with office staff, physicians, clinicians, and management of referring facilities.
• The following duties are considered secondary to the primary duties listed above:
• Collaborates with Patient Access and Patient Financial Services to establish accuracy and productivity guidelines for assigned ambulatory laboratory staff. Measures staff performance against these guidelines.
• Monitors the entering of orders and posting of charges to patient accounts.
• Responds to patient questions and takes appropriate action to make needed corrections. May collect co-payments from patients as defined by Patient Financial Services.
• Maintains a working knowledge of IT software systems utilized by Lancaster General and ensures implementation into daily operations.
• Other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• Attainment, within two years of placement in position, of a Bachelor's degree in Business, Health Care Management or related field.
• Valid PA Driver's License.
• Two 2 years of supervisory management experience.
• Three 3 years of experience in a healthcare setting, preferably ambulatory or primary care.
• Excellent interpersonal, verbal and written communication skills. Able to communicate effectively with peers and leaders at all levels, physicians, and various other stakeholders.
• Knowledge and experience in data analysis and financial analysis.

Preferred Qualifications:

• Licensure as a Phlebotomy Technician, PBT ACP
• Prior experience managing multiple laboratory modalities or ambulatory healthcare sites
• Prior experience in a sales or business relationship role
• Prior multi-department management experience

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.